Harrah’s Cherokee Casino Resort Position Description

POSITION TITLE:                          DR Bartender

DEPARTMENT:                                Entertainment, Selu Garden Café, The Smokehouse Coop, Gordon Ramsay, Players Reserve, Pool Bar, Italian

GRADE/FLSA STATUS:                H8/16—Non-Exempt

BADGE TYPE/COLOR:                 Key--Blue

REPORTS TO:                                  Supervisor, Food Service

SUPERVISES:                                    Bartender, Service Person, F&B Host, Dining Assistant, Bar Help, F&B Cashier

JOB SUMMARY:

 Create an entertainment environment for all guests. Provide courteous, friendly, and prompt Beverage service. 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--BARTENDER:

1. Provide fast, friendly, professional beverage service to casino guests and beverage servers (2-minute production cycle per 10 alcoholic beverages

2. Work in an assigned area, such as a dining room or lounge, and pleasantly take beverage orders from guests
3. Maintain a clean station at all times
4. Able to answer questions about Harrah’s facilities and services
5. Explain and encourage Caesars Rewards participation
6. Provide fast, friendly service to guests
7. Accept payment and give change when necessary

8. Present the check to the guest and acquire signatures when necessary

9. Prepare beverages as ordered

10. Build relationships with guests

11. Upbeat personality for all interactions with guests and fellow Team Members

12. Pick up trash, glasses, and litter in or out of the work area

13. Keep the bar area clean and the workstation stocked in accordance with established health and safety guidelines

14. Operate a cash register/POS system, ring the proper amount into the register, and give a guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities 

15. Monitor guest consumption of alcohol and intervene as needed according to guidelines

16. Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or the NC ABC Commission 

17. Mentor Level 1 and Level 2 bartenders

18. Work at any station as business demands

19. Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

20. Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:

• Ensure that all food and beverage products served meet the established specifications and standards

• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior

• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements

• Address service breakdowns and follow up to ensure guest satisfaction

• Resolve all guest complaints and relay to the manager

• Ensure that adequate supply levels are maintained

• Assist with department reporting and data analysis as required

• Responsible for the development and maintenance of department procedures and guidelines

• Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction

1. Prepare schedules and station breakdowns

2. Conduct pre-shift meetings to communicate important information

3. Conduct end-of-shift banking functions

4. Assist cashiers with voids and overrides

• Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner

• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude

• Take