Technical Program Manager of Child Safety

About Us

At Cloudflare, we have our eyes set on an ambitious goal: to help build a better Internet. Today the company runs one of the world’s largest networks that powers approximately 25 million Internet properties, for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the position

We are looking for a Technical Program Manager of Child Safety on Cloudflare’s Trust and Safety team. If you’re passionate about making the web safer, have extensive experience in child safety, are driven to execute at warp-speed, like solving problems yourself and enabling technical teams to be productive and move quickly, we’d love to talk. 

In this role, you’ll plan requirements, identify risks, manage schedules, and communicate clearly with project stakeholders. You will coordinate closely with our engineering teams on tooling gaps and requirements. You’ll learn and grow alongside talented teammates who share your attention to detail and appetite for problem-solving. Passion for Trust & Safety and a track record of successfully managing the delivery of complete technical projects is a requirement. You will also help address sensitive and escalated abuse, compliance tasks, and Trust and Safety issues that affect our customers. This is a position where you will also gain familiarity with the inner workings of Cloudflare's technology and policies. You can expect to also carefully review law enforcement and third party reports related to Child Sexual Abuse Material (CSAM) as well as helping to grow our initiates related to the Cloudflare’s efforts to fight the spread of CSAM.

Location: This position can be based in DC, NY, or East Coast US.

What you'll do

• Develop and update the T&S policies, procedures, documentation, and training material for all applicable products.

• Flesh out system and tooling needs that are as yet unmet and write the business case to justify investing in new solutions.
• Anticipate management and transparency reporting data needs and work with policy managers and stakeholders to include these in requirements specifications.
• Make use of opportunities to boost team efficiencies, standardize workflows, and improve the structure and quality of data.
• Coordinate with the Trust & Safety Engineering team to advise on business and environmental changes, whether these be internal (e.g., new or improved Cloudflare features and products) or external (e.g., new regulatory requirements).
• Ensure that our systems comply with the company's security and access policies, such as the use of access restrictions and audit trails.
• Shepherd the user acceptance testing of systems and tools prior to deployment.
• Track and resolve open system issues in a timely manner.
• Manage expectations and communicate the priorities, status, and progress of projects to stakeholders.
• Execute prompt, but thoughtful decision-making while analyzing a variety of factors that include the imminence of danger and other sensitive factors.
• Be aware of, and willing to operate in a work environment that includes the review of highly sensitive, emotionally charged, and disturbing content such as child sexual abuse material.
• Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining high levels of stakeholder satisfaction.
• You may be part of the rotating weekend and off-hour coverage responsibilities.

Examples of desirable skills, knowledge and experience

• Minimum 6 years of Technical Program Management experience in a related industry, where you focused on child safety matters.
• You’ve directly been responsible for building, or have been involved with the creation of internal child safety programs.
• We are looking for a critical thinker who thri