Temporary GSA Contact Center Agent, Bossier City, LA

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

Other

Job Family:

SCA

Job Qualifications:

Skills:

Customer Service, Data Entry, Typing

Certifications:

None

Experience:

0 + years of related experience

US Citizenship Required:

No

Job Description:

General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of customer support contact center professionals.  Employees in this role will serve as the first point of contact for IAE customers seeking assistance with a wide range of requests such as service requests, general information, referrals, emergency requests, complaints, or public comments in support of the General Services Administration (GSA). As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers' issues. This is a short-term/temporary role.

Duties and responsibilities:

• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers
• Places outbound customer service or customer satisfaction calls, as required by client
• Completes call guides; gathers and verifies required information
• Attends telephone skills and program information training sessions; adheres to established levels of service
• Adheres to established customer service and documentation standards within required time frames
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation
• Ability and willingness to work remotely in a quiet work environment free from distractions

Basic Qualifications:

• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
• Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth
• A quiet place to work in your home free from distraction
• Louisiana residency living within a reasonable driving distance (approximately 60 miles) of our Bossier City facility
• Ability and willingness to obtain and maintain a Public Trust
• Ability and willingness to work onsite, as required
• Ability and willingness to work any full-time shift during our hours of operation (7:00 AM to 7:00 PM CST, Monday - Friday)

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Preferred Qualifications:

• 1 or more years of experience working in a contact center or help desk environment

Work environment:

M-F, 7:00 AM to 7:00 PM CST

This is a short-term/temporary role

#ITCContactCenter #GSAFSDEG #TSSCE

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The likely hourly rate for this position is between $13.29 - $17.99. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

8

Travel Required:

None

Telecommuting Options:

Hybrid

Work Location:

USA LA Bossier City

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our o