Customer Service Manager

What Timken makes possible begins with you.

 

Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.

 

A career at Timken means you can have an immediate impact doing Work That Matters to the world— improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries and start helping our customers push the limits of what's possible in their world of motion.

 

Wazee Crane, a division of the Timken Company, has an opening for a Customer Service Manager at its Broomfield, CO location.  The Customer Service Manager is responsible for managing all customer-related activities related to sales generation, technical estimating, quote management, and customer communication. This position is responsible for fostering customer relationships, following up on quotations, and generating sales leads to ensure the company meets its revenue growth objectives.  This position also manages a team of customer service analysts and reports into the Engineering and Customer Service Manager.

 

Essential Responsibilities

 

Customer Service

 

• Oversee all customer-related activity
• Manage customer service team
• Generate order progress reports as requested by customer
• Coordinate customer visits based on order requirements
• Serve as factory liaison to customers for specific orders
• Ensure timely response to all customers’ needs and requests
• Other duties as required

 

Quoting

 

• Perform technical estimating duties; collaborate with engineering team as needed
• Ensure competency and accuracy of technical estimates
• Review estimates created by customer service team
• Generate quotes based on customer inquiries, technical estimates, and engineering specs, verifying all information needed for accurate delivery
• Follow up on all open quote opportunities to maximize bookings
• Ensure that all customer quality and commercial terms and conditions are properly recorded in order entry information and that the factory meets those requirements
• Perform necessary customer presentations during customer visits to facility

 

Inside Sales

 

• Maintain comprehensive knowledge of company’s capabilities, services, and products
• Assess customer needs, oversee engineering specifications, and convert customer opportunities into profitable sales