ELIGIBILITY SPECIALIST II - 60066479

Requisition No: 843481 

Agency: Children and Families

Working Title: ELIGIBILITY SPECIALIST II - 60066479

 Pay Plan: Career Service

Position Number: 60066479 

Salary:  $1386.00 Biweekly 

Posting Closing Date: 01/03/2025 

Total Compensation Estimator Tool

PROMOTIONAL OPPORTUNITY

INTERNAL AGENCY ONLY

Daytona Beach

 

 

DESCRIPTION

This is a professional work, responsible for reviewing actions completed by Economic Self-Sufficiency Specialist I (ESSS I). The primary duty of the incumbent spends the majority of time communicating with, motivating, training, and mentoring employees. The incumbent must have detailed knowledge of the eligibility processes, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance. 

 Minimum Qualifications: One year experience determining eligibility for food stamps, Medicaid and cash assistance is preferred. 

EXAMPLES OF WORK

Monitoring and Quality Review - Reviews and analyzes case records in accordance with the Quality Management System Plan and operating procedures. Discusses case reviews with staff and uses the case reading process as a positive learning and individual development experience. Ensures all cases are corrected timely and accurately. Develop performance and planning initiatives and corrective action plans as needed. 

Administrative - Resolves issues from internal and external customers. Evaluates and analyzes performance data and completes associated reports. Participates in the planning and presentation of performance reviews and participates in operational planning. Ensures that personnel, fiscal, and administrative rules, regulations, processes, and operating procedures are followed. Completes all personnel related activities. 

Training/Policy - Provides necessary training to employees in a manner that is effective and efficient. Reviews, interprets, and coordinates the implementation of policy, procedures, directives, and ensures staff receive necessary technical assistance to be successful. 

Lobby-  This position will also back up the lobby supervisor when necessary to assist in escalations in the Daytona Beach Lobby.  Assist customers with complex case problems, customer service skills, helping the lobby team keep the work flow organized and assisting when needed. 

Maintains and develops professional knowledge and skills by participating in conferences, staff meetings, mandatory training, and workshops as assigned or required. 

Performs special work assignments and other related work/duties as required or assigned. 

Special note:

• State of Florida Employment applications must reflect most current and precious employment history in order to receive full consideration.
• Some Agency positions may require successful completion of pre-interview assessment or work sample prior to interview.

 

EXAMPLES OF JOB CHARACTERISTICS

Provide Consultation and Advice to Others

Providing consultation and expert advice to management or other groups on technical, systems-related, or process related topics.

Making Decisions and Solving Problems

Combining, evaluating, and reasoning with   information and data to make decisions and solve problems. These processes involve making decisions about the relativ