Guest Service Representative - Aria

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Guest Services Representative at Aria, you will set the stage for the guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW memories they will carry with them far and beyond their stay with us.

THE STARTING RATE: $19 per hour

THE DAY-TO-DAY:

• Provides memorable service consistent with the property’s core service standards and brand attributes.

• Answer and connect calls to appropriate department, hotel guest or hotel/casino personnel. Process guests wake up call, emergency and recovery calls.

• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs and processes and promoting M life enrollment and benefits to our guests to maximize revenue opportunities.

• Multi‐task while recording guest information into multiple reservation systems, while ensuring maximum data integrity and accuracy

• Respond to and resolve guest complaints/challenges in a timely manner by owning the issue, creatively solving guest inconveniences and ensuring guest satisfaction.

• Collaborate with all other departments to ensure a smooth response to guest requests

THE IDEAL CANDIDATE:

• Has a High School Diploma, GED or equivalent.

• Can work varied shifts, to include weekends and holidays

• Has 1+ Years of Prior Relevant Experience in face to face guest service experience.

• Bilingual, with English as the primary or secondary language.

• Experience in a similar luxury resort setting.

• Knowledge of Avaya Phone system.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally.

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.

• Free meals in our employee dining room.

• Free parking on and off-shift.

• Health & Income Protection benefits (for eligible employees).

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14612-1

Are you ready to JOIN THE SHOW? Apply today!