R10094073 Customer Experience Representative (Collections) (Evergreen) (Open)

Location:

Tulsa, OK - W. 7th St. - Management - Central BSC

How will you CONTRIBUTE and GROW?

The Customer Experience Representative (CXR) is a proactive problem-solver responsible for managing a portfolio of customer accounts, driving collection efforts, and resolving complex customer issues related to billing, pricing, cylinder discrepancies, and cash applications. The CXR acts as a vital consultant who identifies credit risks, maintains high-level internal partnerships, and ensures customer relationships remain strong and productive. Collection efforts are time-sensitive, requiring excellent skills in organization, time management, and critical thinking.

At Airgas, we RESPECT, HONOR and VALUE diversity.

Airgas is Hiring for a Customer Experience Representative - Tulsa, OK!

We are looking for you ! ​

• Hybrid Schedule

• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.

• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.

• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.

• Early Access: Your benefits start after just 30 days of employment

Recruiter: Deondre Taylor | Deondre.Taylor@Airliquide.com | (302) 277-2429

Portfolio Management & Collections

• Prioritize your portfolio to maximize collection benefits and secure timely remittances.

• Contact customers regarding past-due invoices and obtain future payment information.

• Identify account risks, spot AR trends, and monitor for indicators of delinquency.

• Perform routine reviews and releases of sales orders throughout the day.

Problem Solving & Dispute Resolution

• Identify errors and discrepancies on customers’ accounts. Create, investigate, and resolve disputes from initiation to final resolution.

• Investigate and resolve discrepancies related to pricing, billing, cylinder assets, and cash applications.

• Research complex account issues to achieve a thorough understanding of data and trends.

Strategic Collaboration & Escalation

• Maintain quality relationships with branch managers, account managers, district managers,  AVPs, National Account Managers and MSVPs. These relationships are critical to collection efforts.

• Involve collections managers when possible and keep them informed of issues at all times.

• Recognize significant credit risks and escalate significant matters to the Accounts Receivable Supervisor and up.

• Utilize customer service skills at all times to ensure collections efforts do not impair customer relationships.

Administration & Documentation

• Maintain meticulous records of all conversations, emails, and follow-up actions. Organize documentation to facilitate follow-up efforts.

• Take "extreme ownership" of account maintenance, including handling undeliverable mail and updating account details.

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Are you a MATCH?

Required Qualifications:

• High School Diploma or equivalent.

• A "client service" orientation that views collections as a supportive business function rather than an adversarial one.

• Exceptional written and verbal communication skills; ability to express complex ideas clearly and concisely.

• Core Competencies: Critical thinking, active listening, adaptability, and the ability to manage multiple priorities in a time-sensitive environment.

Preferred Qualifications:

• Experience with SAP and/or ERP systems.

• Commercial collections experience with a proven track record of success.

• Bilingual skills (Spanish)

• Proficiency in Google Workspace (Sheets, Docs, Gmail, Meet, etc.) 

• General understanding of all other CX disciplines: cash apps, data integrity, account set up, credit, tax, cylinder assets, analytics, disputes, credit memos, pricing.