Administrative Associate 1-Forensic Center

Market Range: 04

Hiring Salary: $18.00/Hourly 

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS:  The Administrative Associate 1 provides direct and dedicated administrative support for front office (non-clinical) operations. This position triages phone calls, performs records management, and data entry while handling administrative tasks of the Death Investigators. 

1. Triage phone calls and routes accordingly. 
2. Receives and monitors creation request/approval, keys information into DID once reviewed and approved, files not-seen cases and cremation request/approvals, and maintains running counts of cases.  
3. Documents and relay messages. 
4. Provides case-related information to outside individuals as appropriate.
5. Provides building access to public visitors, other agencies, funeral homes, and vendors.
6. Retrieves blood samples, radiology CDs, and other items from area hospitals.
7. Processes all deposits and other payments for services conducted; invoices for services provided by the facility outside of Shelby County, and special arrangements. 
8. Manages inventory controls and assists with ordering clinical and non-clinical supplies for each auxiliary within the Forensic Center.
9. Performs other duties as assigned. 

EDUCATION: High School Diploma or GED. (TRANSCRIPT REQUIRED)

EXPERIENCE: One (1) year of administrative experience; OR Associate’s degree in lieu of experience. 

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to communicate with grieving family members, either in-person or over the telephone, in a compassionate manner.
• Advanced skills in standard office computer applications (e.g., Microsoft Office, Adobe Acrobat).
• Ability to work with sensitive or confidential information professionally.