Manager, Field Operations

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

This is an exciting time to join Remote and make a personal difference in the global employment space as a Manager, Field Operations, joining our Revenue Operations team. This job will offer you: 

• Fast-paced working environment where you can have a huge impact contributing to the overall company growth and mission of changing the way we work globally
• People management responsibilities alongside a more operational IC-focused approach
• Possibilities to expand your learnings to different business areas
• Working remotely and mainly async

What you bring

• Qualified candidates will have experience building and scaling Sales Operations in a high growth environment
• Complete knowledge and experience with forecasting and opportunity management as well as analytics in Salesforce
• Have solid project management skills including: planning work, managing details, keeping multiple tasks/projects on track, working with cross-functional stakeholders, and navigating ambiguity to deliver results
• Have an enthusiastic “roll up your sleeves” mentality
• Resolves and assesses a wide range of issues in creative ways and suggests variations in approaches based on business context
• Show excellent communication and presentation skills with the ability to communicate /translate complex concepts to non-technical audiences, adapting style to different audiences
• Team player with strong interpersonal skills and the ability to take a leadership role to challenge the status quo and bring innovation
• High ability to foster relationship building and network with senior stakeholders who are not always familiar with the subject matter often requiring persuasion
• Significant experience in a similar role
• People Management experience required
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities 

• Laser-focused on identifying and implementing operational and process improvements, enhancements, and system customizations that meet business needs
• Drive an insights and data-driven organization and help develop localised strategies to optimise GTM motions and drive the acquisition of new customers and the expansion of existing accounts
• Provide guidance, required reporting and sophisticated analytical insights to the leadership team to drive increased revenue growth, with a specific focus on key sales metrics, pipeline performance, and revenue forecasting
• Drive monthly and quarterly business reviews, ensuring data accuracy and piloting the content and conversation towards the most relevant insights and action items
• Drive the forecast review process at global level ensuring regional compliance with the process and leading Salesforce ‘hygiene’ efforts to ensure accurate and up-to-date data
• Work closely with the squad leads and product owners to drive priorities in region and provide a first-line of support at field-level
• Lead and coordinate a team of experts Revenue Operations Business Partners, ensuring best practices sharing, continued focus on each business area whilst creating more room for efficiencies and optimal resources allocation
• Assist directly as Revenue Operations Business Partner at least one area to determine based on alignment in light of FY25 company goals
• Assist in the development and maintenance of sales collateral, such as sales playbooks, pricing guides, and contract templates, in collaboration with specialist teams and enablement and use centralized resources to provide answers & solutions for the region
• Act as facilitator