Lead Operations Program Manager

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We’re proud to be 'where the pets go' to find everything they need to live their best lives for more than 60 years — from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood — the boundless boops, missing slippers, late night zoomies and everything in between. And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

Position Purpose:

This position serves as the central point of contact between the business owners and the PMO and is responsible for providing guidance and assistance with all aspects of project planning and execution for small to medium projects.  Ensure proper business involvement on small-to-medium projects and that business requirements are clear and meet minimum standards for clarity and validation.  Establish and document key metrics to ensure on-time delivery, conformance to requirements and scope, attainment of quality metrics, and budgetary compliance.  Develop key PMO work processes to achieve performance and maintain appropriate project governance.  Identify project risks and raise awareness with senior leadership through executive briefings.   

Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation.

• Support the Project Management community and work to ensure the company's goals and objectives are met.
• Ensure transparency into project progress, funding, partnerships, prioritization, risks, and resource availability via successful communication with senior leadership, stakeholders, and project teams.
• Provide verbal and written communications regarding project status, risks, issues, and make recommendations for remediation or change
• Act as a consultant with senior leadership on project feasibility and approach
• Implement policies and system controls to ensure the successful management and reporting of all corporate initiatives in the Program. 
• Assist with the development and execution of a service portfolio targeted at project management resources across Business Partners.
• Work with business departments to provide support and coordination to ensure adoption of new systems and business processes in the environment

Supervisory Responsibilities: None  

Work Environment: Most tasks are performed while seated indoors at a personal computer.  Day and overnight domestic travel is required periodically throughout the year to attend conferences and meet with key stakeholders. 

Education (Required): A bachelor’s degree in business administration, computer science, or a related field is required.  An equivalent combination of education and relevant experience can be substituted for a degree.

Certification (Preferred): PMI (PMP or CAPM) or equivalent industry-recognized certification preferred.