Patient Experience Representative (Per Diem, Peabody, onsite)

Status

Part-Time

Standard Hours per Week

1

Job Posting Category

Radiology

Job Posting Description

This is a per diem position.  Ideal candidate will have availability Monday - Friday.
100% onsite @ Peabody location.

This Patient Experience Representative will be responsible for:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations
  • Collaborating with referring providers and practices
  • Obtaining required authorizations to compile patient and staff schedules
  • Scheduling patients and supporting the patient encounter
• Check In / Check Out:
  • Greeting and directing patients, families and visitors
  • Monitoring daily schedule and coordinating flow with clinicians/supervisor
  • Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
  • Facilitating and directing communication with Financial Counseling
• Administrative:
  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
  • Providing routine clerical support as needed

To qualify, you must have:

• A high school level of education required.
• Prior customer service or administrative experience required.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
• The ability to work with diverse internal and external constituencies

Office/Site Location

Peabody

Regular, Temporary, Per Diem

Per Diem

Remote Eligibility

Onsite Only