Welcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!

We are looking to add a Customer Service Representative to our team at Greymont Kennel!

CORE RESPONSIBILITES (include but are not limited to): 

• Greeting all guests with a professional and friendly demeanor.
• Scheduling boarding reservations, daycare reservations, and grooming appointments.
• Operating our POS system.
• Giving facility tours to prospective clients.
• Accurately describing our service menu to clients.
• Answering the telephone promptly and responding to all incoming email and text messages before the end of our business hours.
• Escorting boarding dogs and cats to and from their lodging spaces.
• Daily organization and cleaning of lobby space.
• Accurately obtaining and entering pet and owner information into our scheduling software.
• Create a positive experience for our clients by having a "can do" attitude.
• Routing our shuttle service for the following day & providing accurate time estimates to our clients using the shuttle service.

REQUIREMENTS: 

Expertise & Experience: 

• High School Graduate or Equivalent. 

• Minimum of 1-year experience in a customer service role

• Must have ability to resolve problems quickly and professionally. 

• Must have strong communication and interpersonal skills. 

• Must have excellent telephone skills. 

• Must be able to utilize a multi-line phone system and work on a computer system. 

• Displays a professional manner at all times. 

• Present self in a professional, hygienic form.

Physical: 

• Must be able to work evenings, weekends and holidays. 

• Must be able to frequently lift 40 pounds. 

• Must be able to stand, walk and climb stairs frequently. 

• Must be able to handle dogs on leashes. 

• Must be able to display safe feline handling.

• Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions. 

REPORTS TO: General Manager & Assistant Manager

PERKS:  PT Health insurance, PT mental Health, PT telehealth

PAY: $14/hour depending on experience.  

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants. In doing so, we provide reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.
 
At Destination Pet, we're all about creating a workplace that's bursting with diversity and inclusivity. We don't play favorites or judge folks based on skin color, religion, gender, age, disability, or any other protected characteristics. Our hiring decisions are solely based on what you can bring to the team. So, we're throwing the door wide open for all like-minded candidates who believe in celebrating and honoring diversity and inclusion. Ready to join our pack?<