Enterprise Service Manager

Company Description

Devoteam is a leading consulting firm focused on digital strategy, tech platforms and cybersecurity. By combining creativity, tech and data insights, we empower our customers to transform their business and unlock the future. With 25 years’ experience and 10,000 employees across Europe, the Middle East and Africa, Devoteam promotes responsible tech for people and works to create better change.

Join our global community of exceptional talents at Devoteam, where you’ll collaborate with multidisciplinary teams of data specialists, product designers, business consultants, security experts, cloud engineers, developers, and more across over 20 countries in the EMEA region. As a member of our team, you’ll have the opportunity to work with the world’s leading partners, including AWS, Google Cloud, Microsoft, and ServiceNow, driving innovation and advancing your career.

Job Description

As Service Manager, you lead a company’s service department to manage customer interactions. Your primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.

Your role

• As a Service Manager, you will be responsible for delivery to one or more customers.

• Advising clients in managing the business changes required within the client's organization.

• You act as the central contact for your own team and the customer's employees as a "trusted advisor".

• Leading business process definition, reengineering, improvement and gap analysis of current/future processes during workshops with key client sponsors and stakeholders.

• Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions detailing pros, cons and risks.

• Lead discussions and drive decisions related to customer processes.

• Understanding of implementation methodology, sales support process and tools including RFPs, pipeline tracking and scoping.

• Maintain and further develop the relevant knowledge in relation to certifications and current best practices.

Qualifications

Your profile

• Proven expertise and relevant professional experience in the field of Enterprise Service Management.

• Expertise in project management as well as in process optimization, quality management and process modelling.

• Methods and professional certifications: ServiceNow certification is an advantage

• Team player and responsible as well as success-oriented way of working

Softskills : 

• Team worker and good communicator

• Strong analytical skills

• Ability to think outside the box 

• Good interpersonal skills

• Ability to work independently

• Sense of responsibility

• Able to rapidly learn and acquire knowledge

• Fluent in Dutch/French and a good knowledge of English

Additional Information

What we offer

●        Work within a strong team of consultants.

●        A fast-paced learning environment with the possibility to grow as a professional, and complete training to further  improve your skills.

●        You have an impact on the future growth of yourself and the team as we empower your own initiatives.

●        An interesting salary package with additional benefits like a company car, smartphone...

●        And last but not least…. be part of Devoteam Digital Impulse family!