Product Manager, Digital Product Management

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Product Manager, Digital Product Management is responsible for the continuous improvement and evolution of the digital customer journey for ComcastBusiness.com, focusing on both the Small Business and Enterprise segments. This individual will act as a proactive leader, driving collaboration across internal and external teams to design, develop and execute a roadmap that supports business goals while delivering an exceptional digital experience.

This role requires a balance of strategic thinking, technical expertise, and operational excellence. The ideal candidate is results-driven, customer-focused, and comfortable managing complex cross-functional initiatives in a fast-paced environment

The Product Manager will assist in the creation and management of the Digital Product roadmap. This role will partner closely with stakeholders to ensure a streamlined end-to-end experience that aligns with the business strategy and digital experience best practices.

Job Description

Roadmap Ownership & Strategy

• Develop, maintain, and communicate the digital product roadmap in alignment with business priorities and strategic goals.
• Collaborate with stakeholder teams to identify and prioritize opportunities for innovation and enhancement.
• Act as the key point of contact for roadmap updates and strategic planning discussions.

Backlog Prioritization & Delivery

• Own backlog prioritization, ensuring the delivery of high-value features and functionality.
• Define and track key performance indicators (KPIs) to measure product success and inform future iterations.

Agile Leadership & Development

• Lead requirements gathering, solution design sessions, user story creation, and refinement activities.
• Set delivery goalposts in collaboration with cross-functional teams and ensure alignment with overall business objectives.

Cross-Functional Collaboration

• Work closely and build relationships with UX, content, analytics, digital sales, marketing, technology and brand teams to ensure alignment and drive seamless execution on the roadmap and foster collaboration and alignment.

Customer-Centric Focus

• Leverage analytics and customer research to identify pain points and areas of opportunity.
• Ensure features are designed to meet user needs and exceed customer expectations.
• Collaborates with product marketing to ensure positioning, messaging, and content effectively communicate value propositions and differentiate from our competition.

Technical Expertise & Product Support

• Collaborate with technology architects to ensure scalable, sustainable solutions that meet business objectives.

Stakeholder Communication & Reporting

• Provide clear and concise updates on feature development, release timelines, and performance metrics to stakeholders at all levels.
• Develop presentations and reports to communicate the impact of digital initiatives on business goals.

Work Environment

• In office requirements are 4 business days per work week and 1 optional day remote.
• Flexibility to work early mornings or nights as needed to support offshore teams or critical initiatives.  

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our