Product Operations Program Manager, Real Estate CRM

About the team

At Zillow, we’re building a home-buying and selling experience like none that has ever existed. Our mission: to streamline and simplify the process of winning the homes our customers want and selling the homes they have for millions of people across the country! We are a passionate team of talented product managers, program managers, analysts, and operators who are building and launching new products and services at start-up pace.

We invite you on our journey to get the best tools, systems, and operating procedures into the hands of our best teams and agents so they can provide a world-class experience for Zillow customers.

About the role

As we continue to grow, we need your expertise! Our team is looking for a Product Operations Program Manager / Product Operations Specialist with a strong background in automation and AI solutions to help us develop agent-facing products that streamline real estate operations. You are excited to work closely with real estate agents and internal teams to bring our product ambitions to life, which often means getting scrappy, moving fast, building for scale, and finding opportunities to deliver great experiences to our customers! We believe in autonomy and moving quickly, so self-motivation and an interest in blazing new trails are musts.

You will help us empower more agents to become top agents by making sure they understand how to use new products, tools, and features we’ve made available to them, and making sure they are motivated to use those tools to deliver an integrated transaction consistently. 

As a Product Operations Program Manager on our team, you can expect to

• Collaborate with Product Managers to analyze existing processes and create new templates, tools, and playbooks to enhance operational efficiency and success for real estate agent teams

• Contribute to the development of operational processes to support product expansion for new partners and customers, collaborating with cross-functional teams

• Work closely with Zillow Premier Agents and Premier Agent teams utilizing Zillow products that focus on streamlining real estate agent operations and enhancing transaction management

• Keep programs on track by communicating with stakeholders, managing partners (both internal and external), identifying dependencies, surfacing risks and help needed, identifying mitigation plans, and communicating progress against goals.

• Deliver clear, concise, and appropriate communication to senior management, business partners, and peers across the organization

• Help expand and scale our products and services using innovative automation and AI solutions

• Exercise significant personal discretion in the strategy and implementation of net-new business practices that serve internal and external customers and partners.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.

In California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington the standard base pay range for this role is $87,000.00 - $139,000.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York and Washington and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

We are excited to meet you! You demonstrate…

• 5+ years of proven experience as a Product or Program Manager, Product Specialist, or similar role in a tech environment, with a focus on automation and AI solutions

• Strong project management skills, with the ability to independently manage multiple priorities, navigate ambiguous problems, align business partners, and hold partners accountable for deliverables

• Strong analytical skills, including excel, SQL familiarity, and generative AI

• Demonstrated flexibility and willingness to be hands on in both project development and in ongoing execution–when faced with obstacles, you find alternative solutions

• Clear and concise communication skills, effectively engaging with a wide range of partners and stakeholders

• Data-oriented and hypothesis-driven; comfortable structuring tests to learn and using findings to