Auto Sales Assistant

At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire! Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers. 
As an Auto Sales Assistant, this individual will perform a wide variety of semi- routine administrative support duties requiring the use of independent judgment, analysis, and detailed knowledge to assist members in the purchase of a vehicle.

ESSENTIAL FUNCTIONS:

• Customer Service:  30%
• Greet Members and answers incoming telephone calls.
• Call Members referred to the RCU Auto Services by branch, member service center or other referrals to set appointments or sell vehicles.
• Clerical Support:50%
• Assist Auto Sales Manager with completion of monthly reports and other tasks as needed.
• Controls, creates, and submits invoices for payment for repairs, smog certifications and other reconditioning items on repossessed vehicles.
• Print checks and maintain records for vendor payments.
• Ensure the immediate collection of sales proceeds on each vehicle sold.
• Work closely with the Accounting Department to maintain RCUAS account balances.
• Assemble paperwork on Repossessed vehicles.
• Maintain inventory lists for each credit union’s repossessed vehicles.
• Determines appropriate location for repossessed units and schedules the transportation of the unit.
• Record and submit applications, claims and cancellations for guaranteed auto protection and mechanical breakdown warranties.
• Submit service contracts and guaranteed auto protection (GAP) refunds on repossessed vehicles.
• File Insurance claims on repossessed vehicles, when available.
• Evaluate and disseminate paperwork for CUNA/CPI claims on repossessed vehicles.
• Organize, schedule and transport repossessed vehicles for reconditioning.
• Establishes and maintains a professional relationship with auction, wholesale, and consignment partners.
• Establishes grade and floor pricing for units at auction.
• Partners with Auto Advisors to ensure sales paperwork is complete and organized.
• Complete and release DMV titles.
• Prepare and file DMV ‘Report of Sale’ within 5 days of sale.
• Ensure maximum flexibility to assist in a variety of functions as necessary. Perform vehicle inspections on vehicles including repos, inventory units & others as needed.
• Assist in directing & tracking the reconditioning, detailing & website marketing of inventory.
• Ability to drive cars to mechanics, detail vendors and other reconditioning vendors.
• Ability to move cars around and organize the dealership lot.
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• Auto Sales:  10%
• Sell vehicles displayed on the auto buying lot.
• Sell mechanical breakdown warranties, guaranteed auto protection coverage and other vehicle related items.
• Prepare paperwork for the sale of the vehicle and loan.
• Research and solve member problems and complaints in an accurate and timely manner.
• Perform all functions in a security conscientious manner.

MINIMUM QUALIFICATIONS:

• Knowledge, Skills, and Abilities
• Knowledge of automobile loans.
• Knowledge of selling automobiles and/or other vehicles
• Knowledge to sell automobile accessories, mechanical breakdown warranties, and guaranteed auto protection (GAP).
• Excellent service skills.
• Skill in the operation of computers, printers, and modern office equipment.
• Ability to communicate effectively both verbally and in writing.
• Ability to process vehicle sales paperwork.
• Ability to collect trade-in titling documents and loan payoff information.
• Ability to coordinate a variety of activities simultaneously and prioritize work.
• Ability and desire to work in a team environment.
• Ability to work weekends.
• Ability to complete and submit DMV paperwork.

Licenses and Certifications·         Ability to qualify for DMV Salesperson License.·         Ability to maintain a valid California Driver’s License.·         Ability to maintain a Notary certification.·         Ability to maintain insurance under RCU Auto Services insurance policy. Physical Requirements·         Ability to lift 20 pounds.·         Ability to bend, stoop, sit, walk, twist, and