Program Coordinator

About Whisker Labs

We’re on a mission to save lives and property, leading the next wave in smart home technology and fire prevention with Ting. This intelligent sensor and concierge service monitors a home’s electrical network to detect electrical hazards that often lead to the most devastating and catastrophic fires. While on the job preventing fires inside a home, Ting also helps monitor the electrical grid, contributing to increased community fire safety and reduced environmental impact that comes with fire reduction. We’re steadfastly addressing the long-underserved realm of electrical fire prevention with leading-edge technology and embarking on the next stage of our growth. Visit tingfire.com for more information. 

We’re seeking a highly motivated program coordinator who will help drive and support our partner programs. This role will be responsible for guiding our partners through successful program implementations and growth initiatives.  

As Program Coordinator, you’ll own partner relationships, collaborate cross-functionally with marketing, engineering, and operations teams to launch impactful programs, and be responsive to partner and customer needs. This role requires a candidate who can balance internal and external needs while staying aligned with business objectives and growth goals in a fast-paced environment. 

The role will report to the Director of Program Management and collaborate closely across the Whisker Labs team to support our shared goal of helping to prevent electrical fires. If you have a process-driven mindset, are detail-oriented, and are driven to deliver on objectives with our partners in an impactful way, we want to hear from you! 

Responsibilities: 

• Cultivate partner relationships by driving successful implementation and aiming for continuous expansion. 
  
• Demonstrate a high level of responsiveness to internal and external inquiries in a timely manner.

• Collaborate cross-functionally with marketing and operations teams on milestones and deliverables for a timely and successful program launch, and continued support of the program. 

• Communicate technical requirements to partners to ensure smooth integration.

• Take ownership of the partner relationship through clear and effective guidance on deliverables and timelines while anticipating and mitigating risks.
  
• Collect and report on key metrics related to partner programs to internal and external stakeholders.

• Perform other responsibilities in support of partnerships and business objectives as required.

Who You Are: 

• Customer-Focused: You aim to deliver seamless partner experiences through active communication and setting clear expectations. 

• Results-Driven: You can both provide a framework of milestones and execute on the details, providing support through every step of the partner journey. 
  
• Able to Adapt: You have the capability to manage multiple projects and priorities without sacrificing quality of results.
  
• Team Player: You thrive in cross-functional environments and know how to rally the team for the goal of delivering for partners.

• Critical thinker and decisive: You have a track record of formulating business solutions as part of a team 
  
• Technically Proficient: You understand technology to effectively communicate with internal and external development teams while coming to an effective solution. 
  
• Occasional travel to headquarters and partner locations as needed.

Qualifications: 

• Associates degree or higher (Bachelor's degree preferred)
• 2+ years of program contribution experience at SaaS or tech-driven companies. 
• Excellent communication and organizational skills with the ability to lead cross-functional groups to align goals and action plans. 
• Project coordination experience
• Proven experience utilizing and molding processes to drive results. 
• Technical exposure to business platforms or systems, such as ERP, CRM, billing/payment, customer service, Microsoft Office tools including Excel, etc
• Knowledge and ability to communicate requirements r