Sales Support Analyst

At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you'll be able to fully realize your potential. Plus, you'll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.

As a Sales Support Analyst you will be responsible for managing Salesforce cases for Sales, Account Management, and Government teams, handling various types of cases including CPQ, (Configure, Price, and Quote) contracting, security assessments, Q/A, system issues, vendor/client form completion, and account changes ensuring efficiency and accuracy. Responsibilities include providing configuration assistance to sales representatives, analyzing pricing data, and preparing quotes and proposals. Additionally, the role involves troubleshooting issues, providing training and support to the sales team, and continuously seeking opportunities for process improvement to enhance customer satisfaction and drive business optimization. 

 

You will: 

• Provide guidance and support to sales representatives and relicense specialists in configuring products/services and pricing within the CPQ system to meet customer and internal requirements. 

• Assist in the preparation of quotes and proposals using the CPQ system, ensuring they are accurate and aligned with company policies. 

• Proactively identifying opportunities to improve CPQ processes, systems, and workflows to enhance efficiency and accuracy. 

• Troubleshoot and resolve technical issues related to sales systems, software, or tools, ensuring smooth operations and minimal disruptions to sales activities. 

• Manage account changes, updates, or modifications requested by clients or internal stakeholders, ensuring proper documentation, approval, and implementation of changes. 

• Coordinate the distribution of vendor/client forms, contracts, security assessments, and other documentation necessary for sales transactions, partnerships, or engagements among various departments and individuals involved.  

• Assist in documenting existing processes and identifying areas for improvement while supporting the development and implementation of SOPs to streamline operations. 

• Ensure accuracy and that completed forms are returned promptly to the sales or account management team as required. 

• Provide support in addressing simple or low-complex cases and at times assist the manager with escalated issues, leveraging guidance from the manager.  

• Assist in providing timely resolution and exceptional customer service to internal stakeholders. Contribute to collaborating with relevant teams to prevent the recurrence of issues. 

• Collaborate with various teams such as Sales, Marketing, Customer Success, and others to address issues and contribute to process improvements.  

• Support the Manager, Sales Support and Sales Leadership in ensuring alignment on goals and priorities within the Sales department.  

• Assist in preparing various reports and presentations for manager review. 

• Support initiatives aimed at encouraging innovation and excellence within the team. Provide feedback and suggestions for improvement based on team and stakeholder input. 

• Embrace the importance of providing exceptional service to Sales and Account Management teams. Participate in proactive communication efforts and contribute to anticipating customer needs. Assist in developing strategies to personalize support and exceed customer expectations. 

• Cross-train with the Manager of Sales Support to assist with taking on more complex cases and providing coverage when the Manager is absent.