Senior Director, Customer Lifecycle

Cohesity is a leader in AI-powered data security and management. Aided by an extensive ecosystem of partners, Cohesity makes it easy to secure, protect, manage, and get value from data — across the data center, edge, and cloud. Cohesity helps organizations defend against cybersecurity threats with comprehensive data security and management capabilities, including immutable backup snapshots, AI-based threat detection, monitoring for malicious behavior, and rapid recovery at scale.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design.

Join us on our mission to shape the future of our industry.

The successful candidate will be responsible for driving end-to-end Customer Lifecycle programs that enhance onboarding, adoption, retention and expansion, while also serving as a strategic advisor to the SVP, Customer Lifecycle. 

This role spans oversight and coordination across Renewals, Customer Success, and Professional Services, ensuring alignment, execution, and measurable impact across the post-sales customer journey. The ideal candidate is a strategic thinker, cross-functional collaborator, and operator who thrives in high-growth, fast paced environments. This is a Senior Director level role that is highly strategic within Cohesity; one which will develop over time based on the current/future needs of the business.

HOW YOU’LL SPEND YOUR TIME HERE:

• Drive Cross-Functional Customer Lifecycle Programs & Initiatives: Lead the design, execution and continuous improvement of customer lifecycle initiatives across onboarding, adoption, retention and expansion. Align programs with key business outcomes such as on time renewal rates, GRR, NRR, customer satisfaction, etc. Partner closely with Customer Success, Renewals, Professional Services, Product, Sales and Marketing teams to deliver a cohesive customer experience. 

• Strategic Chief of Staff to SVP, Customer Lifecycle: Act as a strategic thought partner to the SVP, driving alignment and execution across all post-sales teams within the organization. Lead executive prep, QBRs, offsite planning and organizational communication. Drive rhythm of the business and help launch high-impact initiatives across the organization. Prepare for critical internal/external meetings including customer, partner, E-Staff and Board of Directors, ensuring SVP is well-versed and prepared for any topics that may come up.

• Operational Excellence and Analytics: Partner with Operations to define and refine KPIs, dashboards and reporting processes to track performance across the post-sales organization. Drive accountability and execution from key stakeholders to complete work on time. Work with Operations, Finance and BI teams to ensure data-driven decisions are made with a clear understanding of business performance at all levels.

• Executive and Cross-Functional Communication: Prepare and deliver executive-level updates, presentations and status reports. Serve as a liaison between the SVP’s organization and other functions to ensure alignment and visibility on key initiatives.

• Special Projects and Strategic Initiatives: Take ownership of high-priority, sometimes ambiguous projects that require a strong operator and trusted leader to own them end-to-end. These could range from M&A integration workstreams to scaling global delivery models or piloting new customer retention strategies.

WE’D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING:

• 10+ years of work experience in B2B technology or related industry, with 5+ years in leadership, program management or Chief of Staff roles, or 5+ years of Management Consulting experience focused on the B2B technology industry.

• Experience working within a post-sales organization with deep knowledge of Professional Services, Customer Success and/or Renewals processes & operations.

• Proven track record of designing and scaling customer lifecycle programs that drive customer retention, expansion and advocacy in enterprise SaaS or infrastructure environments.

• Experience leading cross-functional initiatives that align product, pre-sales, post-sales, marketing and support teams around the customer journey.

• Strong operational acumen with the ability to build, manage and optimize processes that support post-sale customer success, renewals and revenue growth.

• Demonst