Customer Success Enablement Manager

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Responsibilities 

• Contribute to the development, delivery, and continuous improvement of our core global Customer Success enablement programs. 

• Collaborate with stakeholders and subject matter experts across the business and content development colleagues to define, develop and deliver enablement programs that produce maximum impact.

• Set clear responsibilities and expectations for program stakeholders and provide continuous feedback.

• Develop a blended training program of remote content delivery as well as e-learning content.

• Define and track program milestones and KPIs with timely reporting.

• Deliver observable and measurable learning and evaluation outcomes in line with agreed business needs.

• Report to stakeholders on progress against KPIs per project. 

• Engage with and understand audiences to ensure that programs meet their ongoing needs.

Requirements

• 3+ years in an enablement, program management role or similar

• Keen understanding of the Customer Success audience - minimum two years experience working in a Customer Success, Onboarding, or related role

• Training or a degree in relevant areas such as learning and development

• Passion for learning and inspiring others to do the same

• Outstanding organizational and project management skills, able to prioritize and balance dynamic and conflicting demands under the pressure of deadlines

• Can coach and provide feedback to team members, collaborators, and stakeholders

• A clear communicator and presenter, fluent in English

• Reliable and conscientious, with a commitment to delivering the best for your team and the company

• Can work independently as a thought leader with a high level of situational awareness, uses own initiative to identify and solve problem

• Outstanding interpersonal skills, can quickly build rapport and trust with others and motivate them

• Fast learner, eager to develop yourself and others, with an inclusive mindset

• Results-driven and entrepreneurial with a consistent track record of 'getting it done' in a dynamic environment

• Extensive experience working in the fast-paced technology sector

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

• Provided computer equipment tailored to your role

• Stock grant opportunities dependent on your role, employment status and location

• Additional perks and benefits based on your employment status and country

• The flexibility of remote work, including WeWork access where available

DISCLOSURE 

We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.Certain features of the platform may qualify it as an Auto