Product Associate, Rewards

The Chase Rewards product team is responsible for delivering loyalty user experiences that enable our customers to earn and redeem their Ultimate Rewards points.  

As a Product Associate within Rewards, you will help develop the vision and experience of Rewards redemption products to make them better and more comprehensive of customers desires by leveraging a deep understanding of customer needs, data intelligence, and how to create excellence at scale. You will specifically work with batch process updates and Combine Points/Add-Household redemption flows. These redemption flows are loved by our customers and you will have the ability design and influence the work needed to enhance these flows to the next level. If you enjoy problem solving, are highly analytical and curious about how things work, and are skilled at building momentum and structure around meaningful work, this is the role for you.

Job Responsibilities:

• Growing into a subject matter expert on Rewards redemption flows and back end processing
• Partnering with key stakeholders and cross functional teams to achieve the best business value possible. 
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Risk, Controls, Legal, Compliance)
• Developing and manage integrated plans, working effectively at all levels and providing progress communications to stakeholders on a regular basis
• Manage Book of Work via Jira and Confluence working with our technology partners

Required qualifications, capabilities, and skills

• 1+ years of product management, program management, product strategy or relevant experience
• Experience working in fast paced environments
• Ability to communicate openly, be transparent, be open and receptive to diverse ideas from different stakeholders, with the ability to influence and motivate
• Experience with Microsoft suite (PowerPoint, Excel, SharePoint) JIRA, Confluence Tools
• Bachelor’s degree required

Preferred qualifications, capabilities, and skills

• Experience working within JIRA 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans