Technical Accounts Manager (Telecom IT Services)

Company Description

Transforming businesses, driving success: SmarTek21
SmarTek21 is an IT services company founded in 2006 with a vision to empower organizations to excel in a data-driven world. Our team of technology and business experts understood that data had become a strategic asset that could drive business strategy and improve customer engagement. We started off by providing consulting and development services in Microsoft technologies, but as the world evolved, so did we. Today, we offer a wide range of services that include Agile Dev/Ops, Data Engineering & Analytics, Testing Automation & Support, and Managed Application and Infrastructure Services. These services are designed to help organizations transform into digital enterprises that can thrive in a data-driven world. We specialize in integrating technologies from various disciplines into holistic solutions, making digital transformations seamless for our clients. 

Job Description

As a Technical Account Manager, you will lead the strategic vision and sales of various services in our key industry area of Telecom IT Services. You will operate as the lead point of contact for all matters specific to our existing accounts – building and maintaining strong, long lasting customer relationships while connecting with key business executives and stakeholders. You will oversee our clients’ accounts including negotiating contracts and agreements to maximize profits and identify new upsell & cross-sell business opportunities among existing customers. You will liaise with cross-functional internal teams to achieve quotas while keeping our clients satisfied to improve the entire customer experience. An ideal candidate is a self-starter with the ability to come up along-side of the team and hit the ground running successfully with minimal guidance. You should be confident, enthusiastic, and quick on your feet. 

Qualifications

Responsibilities:

• Serve as the lead point of contact to expand existing accounts to grow to the next level.

• Developing and maintaining strong trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.

• Able to sell services concepts using value-based selling to close the sales (upsell/cross-sell) by putting the needs of clients first.

• Able to handle customer complaints, find solutions to their issues and maintain a positive relationship between both parties for future business ventures.

• Establish sales objectives by forecasting and developing annual sales quotas for our existing clients-projecting expected sales volume and profile for existing and new services.

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders

• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.

• Forecast and track key account metrics (e.g., quarterly sales results/annual forecasts) and prepare reports on account status.

• Collaborate with sales team to identify and grow opportunities.

Requirements and skills:

• Proven work experience as a Technical Account Manager (TAM) in IT service industry.

• A minimum of 5 years of TAM experience in consulting business for IT services and solutions with track record of up-sell and cross-sell.

• Preferred related TAM services experience in the Telecom Industry..

• Demonstrable ability to present and influence key stakeholders at all levels of an organization, including executive and C-level.

• Experience delivering client-focused services solutions to customers.

• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

• Strong interpersonal skills (collaboration, presentation, influence), organizational skills, and problem-solving skills.

• Excellent listening, negotiation, and presentation abilities

• Strong verbal and written communication skills

• Experience with CRM software (e.g., Salesforce, Zoho, Monday.com) and MS Office (particularly MS Excel & PowerPoint)

• Bachelor’s degree or equivalent combination of training and experience in Computer Science.

Salary Range: $100K - $120K

Additional Information

What Is in It for You:

Paid Time off – start with 10 days accrued paid time off (PTO) a year. PTO days increase with years of service.
Paid Holidays - 8 paid holiday a year in addition to your PTO.
Health Insurance for FT employees – we pay 100 % premium of medical, dental and vision.
Health Insurance for FT employee’s family – we cover partial premium for medical, dental and vision for dependents.