IT Field Service Technician

Role Information

- This position is 100% onsite in Wichita Falls, Texas.
- this position is not eligible for Visa Sponsorship now or in the future.

Role Summary

The Field Service Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction

Main Tasks

− Provide installation support, and product and system installation services in person or via telephone or remote monitoring services
− Deliver comprehensive system maintenance, updates and upgrade services
− Assume ownership of customer issues and follow through until issues are resolved
− Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements
− Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer
− Provide feedback on product, installation, and service quality issues
− Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL
− Account modifications, resets and unlocks
− Mobile device troubleshooting (iPhone, iPad, etc.)

Educational Requirements

− Associate's degree in IT or related field

Experience Requirements

− Minimum of 1 to 4 years of related experience

Physical Requirements

- Must be able to stand, walk, and move throughout the plant for extended periods. 
- Ability to lift up to 50 lbs. and access all plant areas (including elevated or confined spaces).

Skills

− Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
− Strong cross functional communication
− Excellent technical knowledge and hands-on troubleshooting experience of PC and desktop hardware and components
− Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)
− Ability to operate tools, components, and peripheral accessories.
− Able to read and understand technical manuals, procedural documentation, and OEM guides
− Excellent customer service skills, working with employees on the phone and in person

Preferred

− Active Directory, Azure, Networking
− Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus
− Bachelor’s degree in computer science
− Zebra Printer support experience
− RF and wireless technology troubleshooting is a plus
− Ticketing system experience, such as ServiceNow