Sr Vehicle Operations Support Specialist (Manheim)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Sr Vehicle Operations Support Specialist

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.52 - $29.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Job Responsibilities:

• Provides high level transactional support and procedural expertise across multiple clients and teams within an assigned functional or project area.
• Identifies and resolves data and other discrepancies or refers to appropriate manager for understanding and resolution.
• Ensures all material and documents are signed, approved, and distributed/submitted as required by standard operating procedure, regulation and company protocol.  
• May develop and/or maintain process / program organizational documentation.
• Works closely with internal departments, such as Customer Service, Auction Services, Operations and Risk & Recovery, to ensure high levels of customer service and provision of expert support services.
• Manage account relationships, maintain effective communications, and ensure customer requirements are met.
• Review and update condition report by driving to sale vehicles and visually comparing the vehicle against report to approve and audit vehicle repair report.
• Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Work with lot operations and zone admins to ensure appropriate scanning and organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.
• Schedule may include weekend days.

Qualifications:

Minimum:

• High School Diploma/GED and 5 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and 3 years’ experience; OR 7 years’ experience in a related field.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service is essential.

Preferred:

• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.
• Ability to drive vehicles with standard and automatic transmission.

Weather Environment:

• Occasional exposure to fumes, odors, and weather conditions.  

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

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