Analyst II, Business Applications

Overview

Are you a Salesforce expert ready to make a real impact?

 

Join Shure, one of the world’s most respected leaders in audio technology, as our Business Applications Analyst II – Salesforce. In this dynamic, hands-on role, you’ll shape the future of our Salesforce ecosystem by designing, configuring, and delivering innovative solutions that empower teams across the organization.

 

You’ll collaborate closely with internal customers, process owners, developers, and support teams to translate business needs into smart, scalable functionality. As a trusted Salesforce champion, you’ll ensure our end‑to‑end solutions perform with excellence - driving reliability, usability, and long‑term sustainability.

 

Beyond day-to-day configuration, you’ll help define and promote best practices, standards, and guidelines that elevate our platform and enhance how Shure operates globally. If you’re passionate about optimizing business processes, love solving complex challenges, and want to make your mark at a company known for quality and innovation, this is the opportunity for you.

 

This position will be hybrid based out of our Niles, IL HQ! 

 

 

Responsibilities

• Support projects and initiatives to deploy new functionality and/or enhance existing functionality. 

• Assists in the overall design of solutions as well as recommending best practice solutions based on business needs and latest proven business & technology trends. 

• Drives the preparation of a clear set of fully documented refined features and user stories that are part of a well-balanced product backlog.  

• Participate in Agile ceremonies, including sprint planning, backlog refinement, daily standups, and retrospectives. 

• Documents the solution design with specific business and technical details, including but not limited to process flow diagrams, functional specs documentation, use cases, impact analysis and decision decks. 

• Map requirements to functionality within Salesforce and its adjacent ecosystem. 

• Collaborate on integrations between Salesforce and SAP, Boomi, Snowflake, and Okta environments ensuring alignment with enterprise architecture. 

• Develop, maintain, and deliver end‑user training documentation as required. 

• Coordinate with Platform Leads to complete impact assessments and cross‑functional alignment. 

• Assists the technical team in configuring the solutions on the application as needed. 

• Create test cases and test scripts in support of test plans, including integrations and identity‑related testing. 

• Executes unit and end-to-end integration testing of planned user stories to be delivered. 

• Coordinate user acceptance testing, reporting, and defect prioritization with business leads. 

• Perform Change Management functions including documentation and administration of assigned release activity. 

• Provides system administration, data management, development and technical support to Salesforce end users in accordance with IT SLAs. 

• Performs knowledge transfer and training with team members and business stakeholders wherever appropriate. 

• Maintain awareness of new Salesforce features and determine how they can enhance productivity. 

• Exercises judgment within defined procedures and practices to determine appropriate action. 

• Adheres and contributes to internal processes, procedures, and policies, as well as expanding internal knowledge on business application functionality used by the company while maintaining compliance with IT standards. 

• Other duties as assigned. 

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 2 years of business analyst working knowledge or Salesforce administration experience with Salesforce Sales, Service, Marketing & Experience Cloud.
• Demonstrated experience supporting the Software Development Lifecycle (SDLC), including requirements gathering, testing, and release of Salesforce solutions.
• Experience working within Agile methodologies (Scrum or Kanban).
• Strong analytical and problem-solving skills, with proven ability to perform process decomposition, root cause analysis, technical requirements, and gap analysis.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are impor