Patient Access Lead

Your job is more than a job

Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It’s a responsibility we take seriously. Because we don’t just serve the New Orleans community—we’re at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you’re making an authentic impact, you give a little extra to every day— as a person, with your team, in your community—and that’s one of the reasons why you’ll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do.

GENERAL DUTIES

Completes the patient scheduling, registration and/or admissions process:

• Greets patients, guests and family members.
• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists so as not to duplicate records.
• Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, insurance information; revises systems immediately as errors are recognized.
• Activates scheduled accounts that have been set-up for the patient according to the registration policy.
• Accurately and timely resolves work queue errors

Ensures all required forms are completed and other paperwork/documents are gathered and accurate:

• Requests and documents patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information and validates against current system.
• Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application.
• Scans ID, insurance cards, orders, authorization information, etc. to patient’s account once the information is validated for accuracy.
• Performs insurance verification tasks: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe.
• Completes messages for providers as needed using the In-Basket messaging system Ensures that all information contained in the message is accurate.
• Updates EMR with documentation to communicate any information related to the status of a patient account.

Performs financial analysis of each case and informs patient of financial responsibility. Balances cash drawer daily and prepares cash log at the end of the shift.:

• Informs patient/guarantor of liability due, including prior balances and estimates for scheduled service.
• Attempts to collect payment.
• Refers to financial counseling as needed.
• Maximizes point-of-service collection, meeting established registration collection goals.
• Balances cash drawer daily and accounts for shortages/overages/account posting errors.
• Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review.
• Makes department copies and reports unreconciled monies/deposits to supervisor.
• Prepares cash log at the end of the shift, ensuring accuracy and completeness of cash register items.
• Follows hospital policy for deposits.
• Balances cash drawer daily and accounts for shortages/overages/account posting errors.
• Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review.
• Makes department copies and reports unreconciled monies/deposits to supervisor.
• Follows facility cash drawer.

Provide excellent customer service to all patients, guests and family members and internal and external team members/customers:

• Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization.
• Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital.
• Provides directions to applicable areas of interest whether over of the phone or in person.
• Schedules and reschedules appointments