Manager, Outpatient Nursing - Hiawatha Surgery Center

Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy's philosophy of patient centered care by providing support to customers, physicians, and staff of Mercy Medical Center. The Outpatient Nurse Manager will assure the coordination, integration, facilitation, and provision of cost-effective, high-quality patient care, within an assigned area, consistent with the strategic priorities and mission of Mercy Medical Center.

Job Description

Job Duties

• Ensures that accurate and clinically relevant information is communicated with patients, their families, and co-workers at hand offs and other times as needed. Take all measures necessary to ensure that the appropriate and involved parties have communicated necessary information in order to allow for the best possible patient outcome.
• Ensures high quality and safe patient care using evidence-based practice, performance improvement, and service excellence.
• Identifies quality improvement opportunities based on quality metrics.
• Manages customer complaints in a timely and caring manner.
• Evaluates Press-Ganey or Internal Customer Survey scores at least quarterly, as applicable.
• Implements strategies to assure physician satisfaction.
• Conducts regular staff meetings.
• Develops and/or maintains accurate job descriptions and performance standards for all job classifications within the department.
• Develops and utilizes a formal plan to recognize outstanding individuals or teams in their department.
• Implements key initiatives and demonstrates performance improvement within the department.
• Provides for mechanisms to measure, analyze and manage variation in the performance of defined processes.
• Practices cost containment efforts on a shift to shift basis by efficient use of time and resources, i.e., man-hours, patient charges, equipment, supplies.
• Prepares or provides input to preliminary Capital, FTE and Operating budgets for department/unit by due date.
• Leads and/or participates in department, service line and/or organization-wide problem-solving, re-design or new program projects or performance improvement teams, committees and councils.
• Fosters interdisciplinary, collaborative relationships within the service and the institution as a whole.
• Follows Mercy's safety guidelines, carries out job- specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Hiawatha OSC

• Demonstrates accountability for effective management of human resources (hiring and maintaining staff, staff turnover, coaching, etc.).
• Collaborates with medical director as necessary.
• Reviews and updates orientation and educational materials.
• Fosters a culture of accountability, creativity, critical thinking, and staff development.
• Prepares or provides input for department business plan.
• Effectively runs the day-to-day surgical schedule board.
• Expected to perform bedside care as needed.

Surgery Center

• Demonstrates accountability for effective management of human resources (hiring and maintaining staff, staff turnover, coaching, etc.) for the Surgery Center and PACU.
• Fosters a culture of accountability, creativity, critical thinking and staff development.
• Prepares or provides input for department business plan.

Knowledge, Skills and Abilities

• Demonstrates effective leadership skills (i.e. coaching, counseling, prioritization, decision making and conflict management).
• Utilizes effective coordination, collaboration, and facilitative skills.
• Possesses skill in staffing, financial management, project management, forecasting, staff development and change management.
• Maintains a positive, professional demeanor in emotionally charged situations and serves as a role model for staff.
• Committed to ongoing self-development and learning.
• Role Models exemplary customer service skills including verbal, non-verbal skills and proper phone etiquette.
• Creates a welcoming environment for all healthcare team members.
• Demonstrates ability to use problem solving techniques to achieve desired results and affect change.

Professional Experience

• Three years clinical experience required.
• Two years management or leadership experience years preferred.

Education

• Bachelor's degree required BSN preferred. 
• Master's degree preferred.

Licensure, Certification, Registration

• Currently licensed to practice as a registered