Principal Product Manager

ABOUT THIS POSITION

Waystar is seeking a smart and creative Principal Product Manager with hands on experience in Healthcare Revenue Cycle Management. We are looking for someone who has a passion for building great products and the natural instincts for making decisions that lead to highly valuable and viable solutions.  This professional self-starter will report directly to our Vice President of Product Management and work closely with User Experience and Engineering teams. The Principal Product Manager will lead large scale, cross-functional strategic product initiatives coordinating with key stakeholders in sales, marketing, design, technology, and operations. This role will be charged with leading game changing efforts at Waystar within the company’s Product team for new to market and existing solutions. The ideal candidate will understand the significant flaws that exist in the healthcare market and have a passion for solving those problems. 

WHAT YOU'LL DO

• Analyzing various product inputs, customer requirements, designing solution architectures and developing the business case for new product development   

• Preparing software design plans including product specifications, use case documentation and user interface wireframes (both independently and with assistance from our User Experience team)  

• Working closely with internal and external resources to define system requirements that meet changing market needs and ensure customer satisfaction and product quality  

• Assisting your VP of Product Management in coordinating with sales, marketing, development, and customer support to bring together divergent ideas and convince various stakeholders to rally behind a single product vision  

• Working with your VP of Product Management to manage the product roadmap, including documenting product strategy, maintaining the feature backlog, and coordinating releases  

• Organizing market research including analyzing customer segments, reviewing industry research reports, and assessing strengths and weaknesses of competitors   

• Studying healthcare industry standards and staying up-to-date on industry changes and compliance issues  

• Gathering inspiration and ideas by visiting customers regularly and reviewing software and other products that solve similar problems in other domains  

• Collecting direct customer feedback by organizing user tests, studying customer support incidents, administering user surveys, and visiting customers to study product interaction in their natural environment  

• Use a variety of qualitative and quantitative tools to discover solutions that are valuable for customers and the business 

WHAT YOU'LL NEED

• You have at least 8 years of Product Management experience with a clear record of successful end-to-end build and delivery of at least 4 large scale SaaS product initiatives (new products/major upgrades) and brought them to market  

• An understanding of hospital & professional coding and billing workflows and the provider reimbursement process, obtained either through direct experience in a healthcare setting or an RCM focused HIT company  

• Provided leadership on a team that designed, built, or used Revenue Cycle Management products. Hospital and Health System focus preferred.  

• You know how to execute and like to roll up your sleeves to get things done  

• You are comfortable in front of a whiteboard and can describe complex information in a concise but thorough fashion  

• You can lead a cross functional team through the entire PDLC, rallying them to deliver value to clients, partners, and Waystar  

• Organizing market research including analyzing customer segments and industry trends