Principal Software Engineering Manager

Dynamics 365 is Microsoft’s suite of enterprise software that powers many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Contact Center that lets our customers run intelligent and highly scalable multi-channel contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365, and several other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.    

D365 Contact Center is a robust application that leverages AI and extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Voice, Live Chat, and Social Messaging channels.  

We are looking for a Principal Software Engineering Manager to join our team.

In this role in the Microsoft Dynamics Customer Experience Applications team, you will work with business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.   

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Lead and guide engineering teams in the full software development lifecycle, including design, implementation, testing, deployment, and maintenance   

• Lead initiatives to deliver complex features, substantially improve product quality, and transform operations within the team   

• Pioneer the use state-of-the-art new technologies   

• Leverage AI to improve engineering efficiency, build better features, and meet customer expectations 

• Lead technical discussions and bring new ideas to the table   

• Own quality, live site and devops for your code  

• Lead code reviews to ensure all quality standards are met and by modeling best practices  

• Work with Product Managers, Architects and UX Designers to design and specify new features from the engineering standpoint   

• Develop software that empowers customers to optimize their business processes   

• Identify the need for internal tools that improve the teams’ quality and productivity, and lead their implementation  

Qualifications

Required Qualifications:   

• Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not li