Sr. Field Service Technician

About Oshkosh AeroTech, an Oshkosh company

Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a difference in people’s lives by supporting those in our communities who do some of the toughest work. They own many of the most trusted brands in the air transportation industry, including LEKTRO®, JetAire®, JetPower®, AmpTekÔ, Jetway®, and more.

Managing Aftermarket project field activities involving workers engaged in assembly, installation, maintenance, rehabilitation, equipment audits, training and general repair of all Jetway Systems (Passenger Boarding Bridges) and ground support equipment (GSE).

Please note before applying: This is a Field position in that we fly you to the location where you will work for the week, and then fly you home on Friday. This role requires the up to 80 percent travel. You get hourly pay, overtime pay, and a per diem of 60-100/day depending on where you travel.

You do get a per diem each day you travel! Also, you are paid hourly so you are eligible for overtime as well.

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Work closely with Customers, Aftermarket Sales, Engineering, and Manufacturing to resolve both technical issues and customer concerns.

• Perform equipment inspections on all Jetway products and produce comprehensive inspection reports to be delivered to customers.

• Conduct Operator, Maintenance, Preventative Maintenance, and various hands-on training courses for customers on all product lines.

• Identify and track parts required for installation or training, coordinate on site activities, communicate technical support and follow up with customer(s) to ensure satisfaction.

• Supervise, manage and provide technical guidance and direction to applicable parties (subcontractors, customers, etc.)

• Inspect assembled, installed, or repaired equipment to verify conformance to company quality standards and governing specifications.

• Understand and manage field installation budget, on assigned projects, while utilizing cost effective measures to manage daily project activities and to resolve outstanding issues.

• Recommend product changes and drive necessary actions to improve equipment performance, product quality, and customer satisfaction.

• Attend on site meetings as Jetway’s representative to address technical issues, contract concerns, progress schedules and site related issues as they relate to our contracted scope of work on Aftermarket projects.

• Ability to work with mathematical concepts as they apply to the construction trades, Jetway’s engineering drawings, and the interpretation of outside engineering drawings as they apply to our installation work.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• knowledge of Microsoft Word, Excel, and ability to upload and download PLC/PC programs. 

• Travel as required; 70-80% is a reasonable expectation.

BASIC QUALIFICATIONS

• HS Diploma or equivalent

• Three (3) or more years of relevant experience.

• Ability to travel 70-80%.

• Must have previous PBB experience

• Ability to read, analyze, and interpret engineering drawings, electrical schematics, construction standards, technical procedures and contract requirements produced in the English language.

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PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; stoop, kneel, crouch, or crawl; and talk or hear.  The employee is occasionally required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORKING CONDITIONS
The following represents general working conditions for this role. Specific conditions may vary depending on business needs and indi