Pricing and Customer Health Analyst (Remote USA - Eastern Time Zone)

Are you a customer-centric and data-driven individual?

Do you want to own end-to-end insights across pricing, sales pipeline, and customer health and see your analysis directly influence revenue and retention outcomes?

About our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role

This position can be performed remotely within the U.S., with required availability during East Coast business hours.

This role is essential for improving operational visibility into pricing strategy effectiveness, sales pipeline efficiency, and overall customer retention performance. By centralizing analysis of these three interconnected areas, we can create more effective customer health predictions, allowing us to make metrics-driven decisions that directly affect revenue and customer value outcomes.

By consolidating data insights across pricing, pipeline, and customer health, this role enables deliberate and proactive revenue risk identification and supports leadership in executing data-driven GTM adjustments.

Responsibilities

Metrics-Based Decision Focus

• Pricing Optimization: Analyze price elasticity, deal conversion rates, and discounting trends to establish benchmarks and improve by 10%.

• Pipeline Efficiency: Measure sales velocity (opportunity-to-close time), conversion ratios by stage, and lead-source ROI to improve forecast accuracy to within ±5%.

Customer Health

• Review customer usage and pull manual reports to develop and track customer health scores using metrics like renewal rates, NPS, and product usage trends to support 98% renewal rate.

• Transform this data into customer-specific/facing presentations through report pulling, data analysis, and design/formatting.

Cross-functional Alignment

• Provide weekly dashboards to sales, finance, and customer success, ensuring pricing and retention strategies are aligned and measurable.

Sales Performance Metrics

• Track quota attainment, conversion rates, average deal size, and rep productivity metrics to identify trends and coaching opportunities.

• PSO sales lead submission and reporting in Salesforce (for Services and Education teams)

Requirements:

• Have a Bachelor’s Degree in Economics, Business, Finance or related field. MBA or other relevant advanced degree preferred.

• Knowledge of pricing principles and pricing modeling

• Excellent analytical skills

• Demonstrate solid mathematical aptitude and comfort with numbers

• Advanced computer skills including MS Excel. Salesforce proficiency is highly advantageous.

• Demonstrate an ability to solve routine problems

• Display excellent verbal and written communication skills

• Have excellent organizational skills and ability to manage large sets of information and data

• Be able to work as part of a team to accomplish mutual team goals

• Have the ability to manage to key deadlines and balance competing priorities

• Must be able to support U.S. East Coast business hours

Work in a Way That Works for You

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

About the Business

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and b