Consultant - Operations Coordinator, Physical Sales

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity: We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration: Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment: We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone.  We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.
 

Job Title: Consultant - Operations Coordinator, Physical Sales

A little bit about our team:

The Physical Sales team is responsible for maximizing the commercial impact of physical releases across retail and direct-to-consumer channels while ensuring best in class execution from product concept through fan purchase.

Your role:

We are seeking a highly organized, process-driven Operations Coordinator to manage the lifecycle of physical product releases and digital commerce setups. This role is designed to offload the critical "gears" of our release cycle—specifically physical production logistics, metadata distribution for releases, and creative asset coordination. The ideal candidate thrives on spreadsheets, timelines, and cross-departmental communication.

Here you’ll get to:

1. Coordinate Physical Production Logistics

• End-to-End Coordination: Facilitate the production of packaging elements for physical releases that are manual processes such as signed inserts for signed albums.

• Shipping & Tracking: Coordinate global shipping logistics to artists/management, ensuring timely signature turnarounds.

• Production Liaison: Work closely with the Production team to delegate where finished components must go (warehouses, kitting houses, or retail partners).

• Inventory Oversight: Maintain a real-time log of where physical components sit in the supply chain to prevent launch delays.

2. Product Setup & Metadata Distribution

• Catalog Maintenance: Act as the primary point of contact for release setups documents Maintaining regular updates for complete accuracy.

• Document Compilation: Gather and organize product images, descriptions, quantities (QTY), suggested retail prices (SRP), and UPCs into master distribution documents.

• Stakeholder Communication: Ensure D2C and Retail teams have all necessary launch assets and data points timely in order to set up releases ahead of launch dates.

3. Creative Asset & Social Coordination

• Asset Request Management: Manage the intake and tracking of social media assets for a high volume of campaigns.

• Project Tracking: Maintain a clear, prioritized list of active campaigns, ensuring designers have the specific details (product elements, call-outs, specs) needed for new drops.

• Quality Control: Review incoming assets to ensure they meet the specific requirements of the commerce and sales teams.

4. Operational Administration

• UPC Management: Handle the scheduling and assignment of UPC codes for all new products.

• Workflow Optimization: Identify bottlenecks in the current release setup process and suggest tools or "template" solutions to increase efficiency.

About you:

• Experience: 2+ years in music industry operations, e-commerce coordination, or project management.

• Systems-Minded: Proficient in project management tools (e.g., Airtable, Monday.c