Director Product Operations

                    

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job Title

Director Product Operations

                        

Location

Cleveland

                    

Facility

Remote Location

                     

Department

Appointment Center-Clinical and Operational Improvement

                      

Job Code

T98252

                     

Shift

Days

                       

Schedule

8:00am-5:00pm

                       

Job Summary

**This position has someone identified already**

Responsible for driving the strategic direction of Product Operations programs. Oversees the efficient implementation and maintenance of programs, ensuring alignment with organizational goals and exceptional patient experiences.

                         

Job Details

Responsibilities:

• Provide leadership and guidance to the Product Operations team.
• Set strategic priorities to advance the departments effectiveness and impact.
• Act as a strategic liaison with sales, clinical teams, and external partners.
• Collaborate with leadership to identify opportunities for growth opportunities, collaboration, and shared goals.
• Ensure programs are designed to enhance patient care and maximize operational efficiency.
• Monitor program performance against strategic objectives and adjust strategies as needed.
• Oversee the implementation and ongoing management of designated Product Operations programs.
• Develop, enhance, and maintain efficient operational systems and procedures within the department.
• Continuously evaluate workflow processes to identify opportunities for optimization and enhanced productivity.
• Implement and oversee the sales technology tool for multiple departments.

Education:

• Bachelor’s degree required.
• Master’s degree preferred.

Certifications:

• None required.

Complexity of Work:

• Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
• Effective relationship building skills are required.
• Must be able to work in a stressful environment and take appropriate action.
• Outstanding interpersonal skills.

Work Experience:

• A minimum of 7 years of professional experience and functionally relevant experience, including 5 years of demonstrated management experience.
• Offset: Master’s degree and 5 years of required experience.
• Experience as a Benefits Consultant or Director of Employee Benefits or similar preferred.
• Experience with benefits communications and campaigns preferred.
• Experience consulting for or selling to Fortune 100 companies preferred.
• Experience using CRM tools preferred.

Physical Requirements:

• Ability to communicate and exchange accurate information.
• Ability to perform work in a stationary position for extended periods.
• Ability to work with physical records or operate a computer or other office equipment.
• In some locations, ability to travel throughout the hospital system.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made