Sr. Customer Sales Manager, Amazon

Job Description

The Sr. Customer Sales Manager (Sr. CSM) will lead Kraft Heinz’s relationship with Amazon Fresh and will be responsible for developing and executing growth plans with the customer. This role is the primary account manager for Amazon Fresh and will regularly interact with vendor managers, category managers, and supply chain teams at Amazon Fresh. The Sr. CSM will work with internal cross functional partners in category leadership, advertising, supply chain, finance, etc. to understand KHC growth strategies and adapt them for Amazon Fresh. The Sr. CSM will be responsible for achieving growth targets with an established budget – managing the PnL across sales, trade spend, marketing spend, etc. This includes sales and spend forecasting, trade negotiations, and identifying growth opportunities.

What's on the menu?

• Lead and grow the established relationship with Amazon Fresh counterparts and leadership – building on strong history between the two companies

• Develop strategy to grow KHC’s share of Amazon Fresh sales. Execute these strategies working with internal and external cross functional teams

• Understand details that drive or hamper ecommerce sales (advertising, content, availability, distribution, etc). “Roll up sleeves” to remove sales blockers and implement new strategies.

• Lead sales and trade spend forecasting with support from category team – ultimate ownership of the Amazon Fresh PnL

• Leverage various data streams to develop insights and business recommendations on the key sales levers of distribution, assortment, pricing, and promotion.

• Educates the organization on Amazon and broader eCommerce business practices and develops test-and-learns to advance eCommerce business practices for Kraft Heinz

• Develops clear and concise presentations to communicate findings and recommendations to internal and external stakeholders

Recipe for Success - apply now if this sounds like you!

• Seasoned experience in CPG, Retail, or ecommerce with a focus toward customer account management

• Superlative interpersonal and communication skills (written, verbal, presentation), strong cross functional management experience

• Experience in building effective customer relationships to drive customer loyalty/engagement while selling to achieve objectives

• Strong financial acumen-understanding of profit, revenue drivers and return on investment analysis; Proficiency in deploying and managing trade

• Prior use and understanding of syndicated retail data to develop comprehensive business plans by analyzing category and brand performance

• Intellectual Curiosity: proactively seek feedback, develop and test hypotheses from data, explore opportunities beyond given projects

• Ownership: takes responsibility over the business, enjoys decision-making and owns outcomes

• Proficient in Microsoft Office programs

Work Environment & Schedule

• This is a Hybrid role with 3 days a week in the Seattle office, with limited travel or visits to external locations; offices are open workspaces. Additionally, this role requires working a salaried, exempt schedule to best execute against customer and internal expectations

Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect:

• Access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage

• 7% 401(k) matching

• Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees

• An industry-leading total rewards package that emphasizes a high discretionary bonus.

*Benefits begin 30 days after hire for hourly employees, and immediately upon hire for salaried employees.

Get a peek into life here at Kraft Heinz through our Instagram and TikTok channels!

#LI-Hybrid

Location(s)

Seattle - Sales Office

Base Salary Range: $115,000.00 - $143,700.00

Target Total Cash Range: $155,250.00 - $193,995.00

Target total cash represents this role's annualized cash earning potential at target (base salary + target bonus). Target total cash is contingent on targeted company performance achievement and individual attainment of performance goals. Therefore, target total cash is not guaranteed earnings. In addition to base salary and bonus,