Customer Solutions Advisor - Media & Entertainment - NYC

The Customer Solutions Advisor, Media & Entertainment is a customer facing technical and workflow specialist who helps broadcasters, studios, and media organizations achieve measurable outcomes through Vizrt’s solutions. This role focuses on designing and demonstrating solutions that drive engagement, streamline operations, and deliver creative and business value across broadcast, digital, and cloud first environments. 

Rather than focusing on individual technologies, this position connects customer goals to outcomes powered by Vizrt’s end to end ecosystem enhancing storytelling, improving viewer experience, increasing operational efficiency, and enabling innovative production models. The ideal candidate combines strong technical expertise with an understanding of the business of media, helping customers modernize and succeed in a rapidly changing landscape. 

Requirements

Customer Engagement & Advisory 

• Lead outcome-based discovery sessions with broadcasters, studios, and digital media teams to understand creative, operational, and commercial goals. 

• Focus on customer outcomes such as audience growth, workflow efficiency, or production flexibility and design tailored solutions that deliver measurable results. 

• Translate customer objectives into value driven solution recommendations supported by clear workflows and metrics for success. 

• Act as a trusted advisor to producers, technical directors, creative teams, and executives bridging technical design and business impact. 

• Build lasting relationships with key stakeholders to ensure long-term alignment with Vizrt’s innovation roadmap. 

Solution Design & Architecture 

• Design end-to-end technical solutions.  

• Develop detailed workflows, solution diagrams, integration plans, and validation documents that reflect customer goals and broadcast best practices. 

• Ensure every solution aligns with industry trends, cloud migration strategies, and the evolving needs of modern media operations. 

• Collaborate closely with Product Management, R&D, Cloud, and Professional Services to deliver cohesive, outcome focused solutions. 

Demonstrations & Technical Storytelling 

• Deliver hands on demonstrations that emphasize business outcomes showing how Vizrt technology simplifies production, reduces costs, or improves viewer engagement. 

• Create storytelling experiences that clearly link creative and technical workflows to strategic goals. 

• Tailor demonstrations for diverse audiences, from engineers and artists to management and executives. 

Sales Partnership 

• Partner with Sales to define opportunity strategy and ensure all engagements highlight customer outcomes and value realization. 

• Contribute to proposals, scopes, and solution outlines that clearly connect technology investments to measurable results. 

• Identify opportunities to expand adoption through use cases tied to ROI, audience reach, or production scalability. 

Cross-Functional Collaboration 

• Work with Professional Services to plan and validate outcome-based proof of concepts (POCs). 

• Support Customer Success teams to ensure solutions deliver sustained value after deployment. 

• Provide feedback from the field to Product Management and Engineering to influence product direction and feature prioritization. 

• Represent Vizrt at key regional industry events, conferences, and workshops to share best practices and customer success stories. 

Required Experience 

• Hands on experience with Vizrt solutions and workflows (Viz Engine, Viz Artist, Viz Trio, Viz Pilot Edge, Viz Flowics, Viz Mosart, or similar). 

• Deep understanding of broadcast production, real time graphics, live operations, and newsroom or automation workflows. 

• Proven ability to design, present, and deliver solutions that align with customer goals and KPIs. 

• Excellent communication skills with the ability to articulate value to both technical and non-technical stakeholders. 

• Ability to work on site with Americas media organizations as needed. 

Preferred Qualifications 

• 5+ years in Pre Sales, Solutions Engineering, or Broadcast Engineering within Media & Entertainment. 

• Knowledge of NDI, SMPTE ST 2110, MOS newsroom integration, cloud workflows (AWS or Azure), and automation systems. 

• Experience with XR technology, real time graphics, virtual studio workflows, or AR VR environments. 

• Strong understanding of audience engagement strategies, monetization models, and digital transformation in broadcasting.