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Service Response Center Representative Lead
Advocate Aurora HealthWinston-Salem, United Statesfull_timeVerifiedPosted 1 Jun 2026
💰 $64,000/yr($42,000/yr – $64,000/yr)
About the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Training for the position up to 90 days will be held on weekdays up between 8a-7p followed by Permanent Position which is Mid-Shift 11a-7p.
Pay Range
$21.85 - $32.80Join a fast‑paced, mission‑driven team dedicated to supporting patients, visitors, and hospital staff across multiple campuses. As part of the 24/7 Service Response Center (SRC), you’ll play an essential role in ensuring that critical hospital services—from patient meals to transportation to facilities support—run smoothly and efficiently. This customer‑focused position is ideal for someone who thrives under pressure, communicates with care, and enjoys variety in their daily responsibilities.
Essential Functions
- Receive and assist with inbound calls from inpatients regarding meal orders; guide patients through options that meet dietary restrictions and requirements.
- Review medication and allergy reports to ensure meal selections are safe and compliant; update records in appropriate software systems.
- Identify patients who have missed meals and perform follow‑up o
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