Customer Service Representative

Overview

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

 

About the role:

As a Customer Service Representative, you will be the friendly voice that supports patients, providers, and customers. You will handle incoming and outgoing calls, assist with appointment scheduling, verify insurance and update records. All while delivering high quality service and maintaining patient confidentiality.

This role is perfect for someone who is organized, tech-savvy, and passionate about helping others.

Responsibilities

What you will do:

• Handle inbound and outbound calls to identify patient needs and provide appropriate support.
• Schedule, reschedule, confirm, and cancel patient appointments.
• Accurately enter and update patient information in the scheduling system.
• Verify insurance eligibility and identify payer sources.
• Review and update patient demographics and consent forms.
• Create new patient accounts when necessary.
• Transfer calls or relay messages to facilities, physicians and/or nurses.
• Maintain patient confidentiality in accordance with company policies and HIPAA regulations.
• Resolve caller inquiries using internal resources and escalate when needed.
• Document all interactions and resolutions accurately.

Qualifications

What we are looking for:

• High School Diploma or equivalent.
• Minimum 1 year of customer service experience
• High-speed internet (DSL, fiber, or cable) with minimum download speed of 50 Mbps and upload speed of 10 Mbps with a wired connection. Wifi is not supported.
• Successful completion of an internet bandwidth assessment.

Preferred Skills & Experience

• Experience in medical/dental office or scheduling environment.
• Strong interpersonal and active listening skills.
• Detail-oriented with effective written communication.
• Ability to learn and navigate complex computer systems.
• Professional, courteous, and cooperative demeanor.
• Ability to troubleshoot and follow up on customer issues.
• Familiarity with healthcare terminology and benefit structures.
• Understanding of HIPAA and other regulatory requirements.
• Bilingual (English/Spanish) is a big plus!

Why work at ibex?

• 100% Remote
• Supportive team culture
• Opportunities for growth and advancement
• Leaders who listen and care
• A company that celebrates YOU!