Senior Business Analyst

Position Summary:

The Senior Business Analyst will be responsible for coordinating, facilitating, and authoring requirements and specification documents for insurance software projects. Additional responsibilities will include change management, test management, communication and coordination of offshore development teams and branch office teams. Software projects include insurance policy and billing system integrations and configurations, implementing new lines of business and companies into corporate policy and billing platforms, insurance web portals, reporting and document generation projects.

Essential Functions:

• Business unit and I.T. team facilitation and coordination.
• Author requirements and specifications documents for insurance software projects.
• Specify, document, and test additions and modifications to the system.
• Troubleshoot application errors and user issues.
• In conjunction with users, isolate problems, determine solutions or alternatives, and develop and implement a resolution.
• Creates or modifies complex Excel spreadsheets and Word documents incorporated into the agency management system.
• Ensures the integrity of the system at all times including data integrity when developing, maintaining or enhancing setups and reports.
• Author test plans and scripts and coordinate user acceptance testing.
• Author project status reports.
• Communicate requirements and specifications to offshore development staff.
• Liaison to offshore development team.
• Collaborates with resources across the organization to pursue continual process optimization and innovation.
• Collaborate with senior technicians on technical designs and PMO on project scheduling.
• Authoring simple SQL and reading complex SQL.
• Special projects to be assigned as required.
• 15% Travel to our office sites.

Education/Experience/Skills:

• Bachelors’ degree in Computer Science or equivalent experience.
• 7+ years’ experience in a P&C, specialty, or MGA/MGU insurance industries.
• Experience in authoring transactional system requirements and specifications.
• Experience testing and configuring MGA/MGU management systems a plus.
• Knowledge of the insurance carrier or MGA/MGU sales and operations workflows.  
• Strong communication and meeting facilitation skills that drive decision making.
• Test plan and test case/script authoring and execution.
• Structured Query Language (SQL).
• Visio: flow charts, activity diagrams.
• Project management skills a plus.
• Ability to manage business and technology team members.
• Wire-framing.
• Microsoft Word: Formatting, mail merge and equivalent functions
• Microsoft Excel

Disclaimer

Ryan Specialty is an Equal Opportunity Employer