Sr. Manager, Training Delivery and Community Advocacy

At SailPoint, we are transforming the way we train and enable our global community of identity security engineers, administrators, leaders, and practitioners. We are seeking an innovative leader to reshape our traditional instructor-led training program into a modern training delivery program fueling technical education across all modes of learning: instructor-led, on-demand, and community. 

In this role, you will develop, coach, and supervise a team of technical educators, helping them balance and blend their responsibilities across delivering instructor-led courses, developing curriculum and content, and engaging in community advocacy activities. As the team leader, your role will be to build a technical development program to enable your team to stay at the forefront of identity security and the SailPoint product roadmap. You will be establishing cross-functional relationships across Product Management, Engineering, and Professional Services to develop an ongoing cadence of product roadmap updates and best practice sharing to empower our technical educators to produce the most up-to-date and robust educational content for the identity security community. 

You will also partner closely with the Curriculum Development team to advise on the training curriculum roadmap and contribute technical subject matter expertise for all training modalities. You will work together to establish an efficient workstream across our technical educators and instructional designers, ensuring we meet the deliverables and commitments on our training roadmap. 

In this role, you will also be responsible for driving efficiency and scale of our instructor-led training program. You will own the global instructor-led training course schedule for customers and partners, leveraging sales data and feedback from our regional field teams to create a demand-driven course schedule. You will also help establish an Authorized Training Partner (ATP) program to scale SailPoint training and grow our business. As part of this effort, you will build a train-the-trainer program to quickly certify ATP trainers and ensure continued high-quality delivery of our instructor-led courses.  

You will also have an exciting opportunity to develop a community advocacy program where you and your team will produce technical educational content and nurture and develop our growing community of identity security professionals. You will engage through forums, blogs, and live webinars to guide people to training, certification, and learning opportunities to develop their skills and grow their careers with SailPoint. Your team will also serve as internal advocates, bringing back community insights on training gaps and product pain points and establishing a feedback loop with our Curriculum Development, Community Management, and Product Management teams to improve our learning resources, programs, and products.  

This is a unique blended role, requiring a self-starter that is excited to blaze new trails. You are comfortable with managing change and ambiguity and care deeply about the people you lead, proactively coaching and setting your team up for success. In addition, you bring expertise and passion for technical education, content development, and community advocacy, and lead with empathy for our learners and community members. You possess exceptional program management skills to scale your impact and our business. You should also be comfortable with setting strategy, priorities, and measurable objectives and working collaboratively across teams to drive alignment and execution. 

Responsibilities: 

Transform a traditional instructor-led training program into a modern training delivery program across instructor-led, on-demand, and community modalities: 

• Coach and supervise a team of technical educators to produce and deliver effective and engaging learning experiences 

• Build a technical development program to enable your team to stay at the forefront of identity security and SailPoint products, establishing a cross-functional cadence with Product Management, Engineering, and Professional Services 

• Partner closely with the Curriculum Development team and establish an efficient workstream to produce and scale content delivery 

• Develop a community advocacy program to nurture and develop SailPoint’s community of identity security professionals, engaging through forums, blogs, and live webinars 

• Advocate internally for the SailPoint community, advising on how to improve our learning content, community programs, and products 

Deliver world-class instructor-led training to our community of customers and partners:  

• Develop a data-driven approach for managing the global, in-person and virtual instructor-led training course schedule for customers and partners