Sr Home Loan Processor– Military Spouse Homefront Heroes Hiring Program

Job Description

The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.

Wells Fargo is seeking a Sr Home Loan Processor in Wells Fargo Home Mortgage. Learn more about our career areas and lines of business at wellsfargojobs.com.

The HHH Program is a direct hire program for talented individuals seeking careers in Consumer Lending, Consumer Small Business Banking, Human Resources, Technology, and Wealth Investment Management. Learn more about our program: HHH Program

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Home Loan Processor (SAFE) as part of Home Lending Team. Learn more about the career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Perform timely and clear communication with customers, settlement agents, brokers, and other counter parties to obtain missing information and documentation for the loan file
• Submit loan file to underwriting for review
• Ensure all compliance and underwriting guidelines are met
• Enter loan information into the system
• Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics
• Act as an escalation point for lower level Mortgage Processors to resolve issues and provide guidance and training
• Provide work direction to a team of Mortgage Processors, ensuring metrics are achieved by planning, coordinating and monitoring daily activities
• Interact with immediate team, functional area and internal peers
• Interact with internal and external customers
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications:

• 4+ years of Loan Processing, Customer Service, Loan Administration, Collections, or Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to produce a copy of military orders including applicant name
• Prior mortgage loan processor experience
• Exposure to Wells Fargo CORE application
• Ability to gather, organize, and interpret data
• Ability to navigate multiple computer screens while working on the phone
• Demonstrated comfort and success in voice-to-voice customer service.
• Strong attention to detail and accuracy skills
• Good verbal, written, and interpersonal communication skills
• Experience with proactive problem solving and resolving customer complaints.
• Experience independently driving workload and meeting set expectations.

Job Expectations:

• This position is not eligible for Visa sponsorship.
• HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.
• Willingness to work on-site at stated location on the job opening.
• This position offers a hybrid work schedule.
• Required location(s) listed below. Relocation assistance is not available for this position.
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit