Branch Customer Service & Sales Representative - Matthews, NC

• 9404 East Independence Boulevard Matthews, NC 28105 (This position is on-site)

Position Schedule / Shift:

• Monday - Friday 8:30am - 6pm (Possible Rotating Saturday's 9:00am - 1:00pm)

Position Summary

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Key Responsibilities

• Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.

• Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.

• Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.

• Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.

• Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.

• Additional Responsibilities: Perform other duties as assigned.

Required Qualifications

• High School Diploma or equivalent

• Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions.

• Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.

• Digital Confidence: Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.

• Organization & Prioritization: Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

Key Strengths for Success in This Role:

• People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.

• Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.

• Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions.

• Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment.

• Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed.

Work Environment

• This is an in-office position.  Employees will service ACG members in-person and are based on site in an ACG branch facility.

Compensation & Benefits Overview

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.)

Compensation:

• Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

Benefits:

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.

• Prescription drug coverage.

• Dental and vision benefits.

• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.

• Optional supplemental life insurance and dependent coverage.

• Short-term and long-term disability coverage.

• Critical illness, accident, and pet insurance op