Leasing Associate

Description

Non-Exempt

Compensation: $21.65 - $30.30/hour, depending on experience

Who We Are: 

Established in 1980 with a vision to create urban housing opportunities, Bellwether Housing has been a trailblazer in transforming lives. By breaking down housing barriers, we've empowered individuals and families, especially those from marginalized communities. As we continue to make a lasting impact, we're embarking on an ambitious mission to build and acquire 2,500 homes by 2025. This is your opportunity to be part of our dynamic team and help shape the future of affordable housing! 

Position Overview:  

The Leasing Associate will be a crucial part of the team at our 245-unit building, Cedar Crossing. Working in collaboration with internal stakeholders including the Assistant Site Manager, Site Manager, Portfolio Manager, Marketing & Communications, Compliance, and Resident Services to screen applicants. This position requires strong collaboration, teamwork, flexibility, and a positive attitude while providing excellent customer service to our applicants. Collaboration will also be needed with external stakeholders, partner agencies, and commercial tenants at the property.  

The Leasing Associate will be responsible for responding to telephone, email, and in-person inquiries for information on vacancies and resident qualification requirements. The Leasing Associate also supports and collaborates with our on-site Assistant Manager and Site Manager at the property. 

Work Schedule: Onsite Monday - Friday, 8:30am - 5:00pm, weekend hours as needed. Final schedule to be determined by supervisor.  

Your Impact:  

• Provide professional, responsive, unbiased, caring, and knowledgeable interactions with applications and current residents.  
• Possess knowledge of Bellwether policies, landlord/tenant law, fair housing laws, and property management software procedures.  
• Act in a calm, rational, and professional manner in problem-solving with tenants and staff.  
• Maintain confidentiality of applicant and tenant information.  
• Assist residents with SHA paperwork, reviewing for accuracy before submitting to SHA on their behalf.  
• Assist with marketing of available units. Post advertising twice weekly on advertising platforms.  
• Track all sources of traffic for all prospects in Yardi.  
• Work with the Site Manager and Portfolio Manager to develop marketing strategies and implementation.  
• Evaluate vacant units to determine potential leasing hurdles, working with Site Managers and Portfolio Managers to establish concessions or adjust rent levels.  
• Collaborate with the Resident Services staff, maintain relationships with partnership agencies regarding set aside units, initiate contracts on vacancies, assist with client application process, and communicate residency issues with current clients.  
• Complete applications and move-ins in accordance with the operations manual.  
• Respond promptly to prospects interested in housing, prescreen prospects for housing eligibility, and schedule application intake appointments.
• Assist applicants in accurately completing rental applications and supporting documentation.  
• Explain WSHFC income qualification guidelines and other funding guidelines or restrictions.  
• Process housing applications, submit screening applications, and obtain third-party verification of income, assets, and other eligibility requirements.  
• Develop a collaborative system with Site Managers for applications in process, with detailed communication logs to ensure that application files are current.  
• Coordinate with application regarding move-in date, time, and move-in costs. Prepare and complete move-in lease documents, collect move-in payments, and establish resident accounts in property management software. 
• Maintain accurate file setup, filing, and archiving of tenant files.  
• Manage central leasing email account; outreach and prescreen prospects, provide information on leasing a Bellwether unit.  
• Support leasing on-site and at lease-up events.  
• Perform marketing and outreach to community partners, employers, and businesses.  
• Represent Bellwether as an ambassador to the communities and neighborhoods in which Bellwether is involved.  
• Embody Bellwether's values of respect, integrity, community, and excellence.  
• Champion and cultivate an inclusive and equitable work environment.  
• Attend trainings and meetings as directed.  
• Other duties as assigned. 

Requirements