Remote Customer Support Agent - Tampa

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

This position takes inbound customer service calls from potential and current Legal Shield customers. Legal Shield offers their customers the ability to talk to an attorney on any legal matter, at any time, and without worrying about high hourly costs. You will speak directly with potential and current members regarding questions about their billing/payment, services offered, and any other issues they may have.

Become part of this exciting opportunity with OneTouch Direct today!!!

WHAT YOU’LL DO:

• Provide inbound customer service for a leading company
• Consistently provide a great customer experience.

SHIFTS:

Full-Time Shift - Option #1

• Shift - Thursday - Monday - 12:30 am - 9:00 am

Full-Time Shift - Option #2

• Shift - Tuesday/Wednesday - 12:30 am - 9:00 am
• Shift - Friday - Sunday - 4:30 pm - 1:00 am

Part-Time Shift

• Sat/Sun - 8:30 am - 5:00 pm

Requirements

• 1-2+ years of customer service experience
• Excellent communication skills
• Ability to respect and maintain customer and client confidentiality
• Intermediate to advanced computer skills
• Background check required

Required Equipment

• A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10
• Ability Hardwire (plug-in) to your internet source with an ethernet cable
• USB headset (not wireless) with a noise-canceling microphone
• Webcam (external or embedded)

Benefits

• Full time. 40 hours per week schedule with overtime opportunities!
• Great pay. Hourly base salary + benefits!
• Training. Paid training & development
• Benefits. Health Care Plan (Medical, Dental & Vision)
• Growth. Opportunity for professional and personal growth
• Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
• Pay. $13/hr plus weekly bonus opportunity