Customer Service and Sales

Overview

Working within a team environment the employee (Coordinator Service III) will coordinate the marketing of products sold, and services offered through Aggie Print and Mail, a service auxiliary of Utah State University. Activities include; Customer service (inside and outside sales), marketing strategies, University visual identity knowledge, various accounting duties (invoicing, filing, etc.) and miscellaneous tasks associated with Aggie Print and Mail.

 

Hours: Monday-Friday 8am – 5pm, flexibility needed to meet time sensitive deadlines.

Responsibilities

• Oversee the day-to-day marketing and sales operations associated with Aggie Print and Mail.
• Coordinate incoming project requests from beginning to completion.
• Work with and train part-time employees assigned to help with customer service.
• Train, and work with AP&M employees to insure the proper use of University logos.
• Work with CLC – Brand Manager for all promotional printing to meet guidelines.
• Working with UMAC, develop an understanding and working knowledge of the University Identity program
• Enter work orders into MIS software.
• Customer Service; some hours will be spent inside Aggie Print and Mail working with customers, invoicing, covering front office, etc. some hours will be spent on campus visiting departments representing AP&M.
• Oversee estimating, job cost analysis, and billing within MIS.
• Working with vendors to stay informed of new materials, process and products.
• Stay up to date with industry trends for new production methods.
• Participates in training, work allocation, quality assurance, and inventory control.
• Works with Director to ensure that customer needs are being met and works to continuously improve the process.
• Performs labor and maintenance duties as a working member of the departments.
• Performs miscellaneous duties as assigned throughout operations at Aggie Print and Mail.
• Participates in discussions concerning new equipment for various production areas.
• Keeps current on all software updates and knowledge of all equipment capabilities.

Qualifications

Minimum Qualifications:

• Four years of experience; or an associate degree plus two years of experience; or a bachelor’s degree is required.

Preferred Qualifications:

• Positive Attitude.
• Enjoys working with people.

Knowledge, Skills, and Abilities:

• Knowledge of print production, paper and equipment.
• Knowledge of Adobe, Microsoft and other print production software.
• Must be able to plan and direct small operations.
• Must be able to communicate effectively with co-workers, management and customers.
• Must be able to provide quality customer service.
• Ability to work with staff, including organizing, prioritizing, and scheduling work assignments.
• Ability to communicate effectively, both verbally and in writing.
• Ability to foster a cooperative work environment.
• Willingness to learn.
• Skill in organizing resources and establishing priorities.
• Ability to work both independently and in a team environment.
• Knowledge of proper safety guidelines, policies, procedures, and behaviors as established by OSHA USU, and Aggie Print and Mail.
• Positive attitude, willing to learn new things, willing to manage and be managed.

Required Documents

Along with the online application, please attach:

 

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”

2. Cover letter to be typed/pasted at the end of your application

 

**Document size may not exceed 10 MB.**

Advertised Salary

Commensurate with experience, plus excellent benefits

ADA

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

University Highlights

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university, with a strong commitment to excellence, access, and inclusion, empowering people to lead successful lives of involvement, innovation, and impact. Utah State provides high-quality education to 27,500-plus students locations throughout the state, including at three residential campuses, eight statewide campuses, and 23 education centers. USU Online educates students from all 50 states and 55 countries. For over 25 years, USU Extension has served and engaged Utahns in all of Utah’s counties. As an R1 research institution, Utah State is dedicated to advancing know