Business Process & Technology, Program Manager

Posting Type

Hybrid

Job Overview

The Program Manager on the Business Process and Technology team in Revenue Operations leads high-impact, cross-functional programs that align business processes with technology to drive efficiency, scalability, and innovation. This role sits at the intersection of strategy, operations, and technical execution—turning evolving initiatives into measurable business outcomes.

The ideal candidate brings a strong background in program management, business process optimization, and technical systems, with a passion for driving results through structure, communication, and cross-team coordination.

Job Description and Requirements

Role Responsibilities 

• Lead and manage technical programs that involve coordination across multiple departments. 

• Translate stakeholder needs into clear, actionable requirements and effectively communicate technical concepts back to business stakeholders. 

• Develop and maintain program documentation including project charters, JIRA tickets, dashboards, etc. 

• Proactively identify and mitigate risks and manage dependencies to ensure program momentum and timely delivery. 

• Provide clear, proactive communication on timelines, progress, and deliverables to program stakeholders and senior leadership. 

• Navigate teams through uncertainty to achieve defined program outcomes. 

• Establish success metrics to ensure that programs deliver measurable business value. 

• Document current business processes and identify areas for efficiency. 

• Define, implement, and promote standards and best practices for cross-functional collaboration and operational excellence. 

• Continuously seek opportunities to streamline systems, leveraging innovative technical solutions. 

 

Preferred Qualifications 

• Proven experience partnering with IT teams to deliver cross-functional initiatives. 

• Hands-on experience working with Salesforce. 

• Regularly utilizes Jira and Confluence to manage projects and communicate status. 

Minimum Qualifications 

• 6-10 years of experience managing programs. 

• Ability to work independently and make decisions with minimal guidance and oversight. 

• Strong analytical and problem-solving skills; ability to use data to guide decisions. 

• Ability to influence cross-functional teams to work together toward common goals. 

• Creatively navigates challenges to achieve outcomes, even in highly constrained or difficult situations. 

• Exceptional