Project Coordinator, FHS Onboarding

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About FareHarbor Sites

FareHarbor’s business model requires that users utilize our software to book online. For this reason, it is in FareHarbor’s best interest that our clients have websites that are easy to find, easy to navigate, and drive online conversions. With this interest in mind, FareHarbor offers websites to our clients to help improve their web presence and online bookings. All of our websites are built on our in-house developed WordPress theme. The Project Coordinator (PC) is responsible for organizing the clients’ end to end process from project submission until the website is live.

About the Role

The FareHarbor Sites Onboarding Team is seeking a Project Coordinator who will assist our clients, Account Managers, and Account Executives in organizing our ongoing website projects. This job involves creating project plans, monitoring internal build schedules and client/internal communication, and organizing project deadlines to ensure milestones are met promptly, guided by the client’s website needs. 

Though our in-house theme is versatile, it is not fully customizable. The PC is initially responsible for gathering the content, branding materials, and general goals of the new website from the client. It is critical that the PC manages client expectations and strongly communicates the value and limitations of FareHarbor-built websites, but is excited to provide alternative solutions. The PC strategizes with Web Content Specialists, SEO Specialists, and other internal teams for the website build. The PC will maintain deadlines, help minimize client feedback, and communicate progress to a diverse set of stakeholders to deliver a product to the client that maximizes their businesses’ online success.

To be a successful Project Coordinator, you will need to work on tight deadlines, be competent in using all Google applications, and have exceptional verbal, written, organization and presentation skills, as this is a client-facing role. An effective PC is innovative and has a strong commitment to client satisfaction. You will coordinate multiple projects simultaneously, for which strong attention to detail is essential. For this position, you should also have a basic understanding of how websites are built and structured.

As a Project Coordinator in our Amsterdam office, you will primarily work with clients in the European region. You will work with your fellow Project Coordinators globally and report to our functional manager based in our U.S. office in De