Commercial and B2B Collections Specialist

Brief Description of Sunnova
Sunnova (NYSE: NOVA) is revolutionizing the energy industry as a leading Energy as a Service (EaaS) provider of solar, battery storage, EV charging, and other energy solutions with customers spanning the U.S. and its territories. Founded in 2012, our goal is to provide homeowners, businesses, and communities with a better energy service at a better price – making clean, renewable energy more accessible, reliable, and affordable. At Sunnova, we believe that our success comes from the diversity and creativity of our people. Our team is made up of forward-thinkers who are passionate about changing the energy industry for the better, and we're looking for like-minded individuals to join us. We encourage our people to push beyond traditional limits and explore new horizons – because only then can we truly transform the world for the better. If you're excited about being a part of the fastest-growing segment of the energy industry, we want you on our team!
Commercial and B2B Collections Specialist Department/Division:  270 - CO - BillingLocation:              Houston, TXReports to:                     Collections Manager  Brief Description of SunnovaSunnova is a different kind of Power Company, offering solar and storage services to homeowners within the United States and its territories through our network of local solar dealers and solar standard community homebuilders. Our mission is powering energy independence and changing the energy industry. At Sunnova, we believe in achieving more by working together; our diverse workforce allows an inclusive and innovative culture to power our long-term growth. Our people focus on thinking beyond traditional limits – and to do that, we need the creativity and energy of every person.  Come be a part of the fastest growing segment of the energy industry!  The Commercial and B2B Collections SpecialistPosition Sunnova Energy is searching for Commercial and B2B Collections Specialistto be responsible for the maintenance and collection of commercial and vendor past due, delinquent, and defaulted accounts. Primarily, this will be by communicating with vendor contacts or accounts payable departments by phone, email, or automated dialer with excellent quality assurance scoring Aside from phone calls, a specialist will also perform account research to identify opportunities to maintain the account including skip tracing, entering accounts for disconnect of service, requesting an updated or corrected letter or invoice, escalating account issues to the correct departments, etc. In addition, this position should be able to handle general de-escalations and be able to work independently with limited supervisor assistance. This position should also be able to research complex issues to work towards a resolution and handle one-off or special projects as assigned.   Commercial and B2B Collections SpecialistResponsibilities ·        Monitors assigned past due inventory.  Contacts customers or vendor/partners and analyzes account information to determine what action should be taken·        Provides research on customer accounts to other work groups or customers as needed·        Establishes payment arrangements consistent with Sunnova policy to help resolve outstanding balances·        Handles inbound telephone calls and provide resolution to these calls to prevent escalations·        Requests updates on outstanding cases, enter new cases, or comment on existing cases as needed for the situation·        Performs account maintenance including accurate note taking, updating demographics, removing bad phone numbers, etc.·        Demonstrates a good customer service approach with the use of soft skills to ensure that we are keeping our delinquent accounts down while simultaneously providing a positive customer experience·        Review complex case issues and find best past for resolution·        Ability to work and handle written-off or small claims court issues·        Performs other functions as assigned Minimum Requirements·        2+ years of equivalent experience in collecting commercial accounts·        1+ years of account management or vendor relationship experience·        3-5+ years’ experience in a customer service and/or call center setting·        Intermediate skills with Microsoft Excel, Office, and Teams·        Bilingual in Spanish strongly preferred·        Ability to work independently and complete assigned tasks timely·        Previous experience in the utility industry is preferred, but not required Working Conditions·        Open-office environment, In-office position·        Ability to adhere to PCI and Compliance standards·        Projects and activities may dictate the need for working longer hours at times 
 BenefitsSunnova offers a generous employee reward package that includes:·        Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with emp