Integrated Clinical Workforce Coach

About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About the role

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness and other chronic medical conditions; overcome homelessness; and achieve health and wellness through comprehensive, integrated care.

The Integrated Clinical Workforce Coach is responsible for providing support, guidance, and accountability to clinical staff as they support our patients as they work towards their health goals. This role involves collaborating with a multidisciplinary care team, delivering evidence-based health coaching and patient support, and facilitating wellness programs. The coach plays a vital role in improving the quality of patient care through the efficient use of resources and enhancing outcomes. Integrated Clinical Workforce Coach will support the growth and capacity development of staff by providing coaching, training, and professional development to staff in the Casa Esperanza community. The foundation of the Integrated Clinical Workforce Coach's work will be based on Casa’s vision, trauma-informed practices, responsive treatment, and curricular approaches that align with the Agency’s mission, vision, and values.

This person will collaborate and create ongoing, embedded professional development focusing on the implementation of inclusive, evidence-based practices, with an emphasis on group interventions and expressive therapies. We are seeking someone who believes in the potential and value of each staff member whom they support and are dedicated to their own ongoing professional growth and development. This person will hold the following responsibilities: Collaborate with Hiring Managers to support their work in setting and meeting competency-based training goals related to, evidence-based practice, person centered care planning, cultural humility, trauma informed care, integrated care, and health and safety.

What you'll do

Responsibilities of the Education Coach include:

• Collaborate with the Chief Clinical Officer and Clinical Operations team to ensure quality standards are implemented (CARF, BSAS, MassHealth)
• Working with individual managers and Program Directors to set achievable goals that support development and consistent application of best practices
• Provide hands-on, one to one, and small group coaching, training and support in the milieu
• Provide in-person training and coaching on de-escalation and crisis response using trauma informed safety protocols
• Support all program sites with clinical skill and curriculum implementation
• Work in collaboration and across departments to ensure integrated care quality standards are implemented for patients in treatment
• Utilize coaching protocols to structure and document work with each staff, including the provision of regular feedback and differentiated coaching strategies

Peer Leadership

• Work with project staff to create a trauma-informed and recovery-oriented Peer Leadership Training Academy, including implementation of the curriculum, development of client manuals and workbooks, and leadership training plans.
• Develop training plans for peer leaders to deliver peer-facilitated educational groups and organize pro-social activities.

Staff Training

• Work with Program Director to develop, and implement curriculum content, training materials, and teaching aids that are aligned with relevant Treatment Improvement Protocols.
• Develop procedures for staff to implement curriculum and provide “Train the trainer” sessions for key staff.
• Oversee group curriculum to ensure they are current and being delivered in compliance with regulations and agency standards.
• Observe staff in delivery of curriculums and provide coaching to improve their training/groups skills.
• Work with the Director of Training to develop and lead required and enrich trainings for staff members across programs and departments.