Client Success Specialist - Digital Markets

About Gartner Digital Markets:

Gartner Digital Markets is a business unit within Gartner. Our mission is to empower organizations to accelerate growth by helping them embrace the right technology and services.

Gartner Digital Markets is the world’s largest platform for finding software and services. With more than 100 million annual visitors across four buyer destinations—Capterra, GetApp, Software Advice, and UpCity—and 70 localized sites, Gartner Digital Markets helps software and service providers build their brand, capture demand, and understand their market. As the only destination for software and services driven by independent, objective research and verified customer reviews, we help connect providers with in-market buyers to fuel growth across the full funnel.

For candidates interested in taking their next career step, Gartner Digital Markets offers the best of two worlds—the stability and resources of a large, established organization combined with the fast pace and excitement of working for a dynamic growth business. Our team is on the front lines of innovation in an industry that is always transforming, providing an incredible opportunity for you to grow and learn throughout your career.
 

What we’re looking for:

The Client Success Specialist provides world-class, omni-channel support to our clients (software marketers and business leaders). This role is ideal for an all-star customer service professional who will support our Client Success Account Managers and our clients. As a member of the Client Success team, you will resolve incoming support tickets while ensuring all client needs are met with both speed and empathy.

Why you’ll want to come to work:

• Resolve incoming support tickets in a timely and efficient manner.

• Address client needs while maintaining relationships with key accounts via phone and email. 

• Update and maintain account information and content for existing clients.

• Accurately create reports on a daily, monthly, and quarterly basis for some of our larger high-potential accounts.

• Take ownership in your training and development by being proactive, asking questions and identifying areas for growth.

• Collaborate with internal colleagues to maximize the value Gartner delivers to clients and achieve team targets and goals.

• Execute key workflows such as client onboarding to set vendors up for long-term success.

What you’ll bring to the team:

• Bachelor's degree preferred, but not required.

• 0-2 years of relevant sales or customer support experience. 

• Excellent communication skills, verbal and written with a high-level professionalism. 

• Strong organizational and time management skills, with ability to multitask.

• Enthusiasm for helping and educating others.

• Interest in marketing, business and technology

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

Check out our video to learn about who we are, and what we do:

youtube.com/watch?v=oSO_h5VZ9a0

What you’ll receive:

• Competitive compensation.

• Limitless growth and learning opportunities.

• A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.

• A chance to make an impact – your work will contribute directly to our strategy.

• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.

• 20+ PTO days plus holidays and floating holidays in your first year.

• Extensive medical, dental insurance and vision plan.

• 401K with corporate match, immediate vesting.

• Health-and-wellness-related allowance programs.

• Parental leave.

• Tuition reimbursement.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Gartner Gives Charity Match.

And much more!

What are we:

• Action Oriented - You have what it takes to deliver measurable results, fast. We encourage and guide the vision, roadmap to success and the action it takes to make it happen.

• Intellectually Curious - You love learning and are excited by the potential teaching opportunities within your role. You bring respectful, radical candor to your work, with a mindset of desiring ongoing professional and personal development.

• Collaborative - You believe in the one