REGIONAL DIRECTOR OF OPERATIONS

Our restaurants are only the tip of the flame! If you’re looking for a fast-paced, innovative and welcoming workplace then a career with us is right for you.

What’s in it for you!

• Hybrid work schedule
• Competitive pay and bonus
• Restricted Service Awards (RSAs)
• Medical + Dental + Vision Insurance + HSA Savings Account
• 401(K) Plan with match and immediate vesting
• Vacation + Sick Pay + 12 Paid Holidays
• Amazing office culture
• Free El Pollo Loco food (Dine Out Card) + Restaurant Discount
• Discounts on theme parks, movie tickets, sports events, hotels and more...


POSITION PURPOSE:
The Regional Director of Operations is responsible for driving El Pollo Loco’s success by providing operational expertise, strategic leadership and coaching. Directs, leads, manages and analyzes all aspects of the restaurant operations for the Areas under their direction to ensure achievement and maintenance of the regional sales, budgetary targets, controllable profit, performance metrics (e.g., service, quality, cleanliness, etc.), brand integrity, and compliance standards (e.g., food and restaurant safety, federal/state/local labor laws, etc.). Implements and executes strategic and tactical operational initiatives that support future business growth strategies. Oversees and manages adequate resource availability for existing and new restaurant openings including the attraction, retention, training, development and coaching of a high performing management team.


ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Oversees all aspects of the region’s restaurant business, operations, and facilities. Directs and aligns company strategies with restaurant management activities.
• Utilizes reporting systems to determine trends in sales, cost of goods and guest services. Reviews, monitors and manages the financial progress of the individual restaurants and region, including food and labor costs, ensuring budgeted targets are achieved.
• Meets regularly with Area Leaders to coach, develop, train and review performance, share best practices and disseminate information on any areas where there is an opportunity for improvement (e.g., P&L, RCP, FSA, QSC, Mystery Shops, etc.). Develops action plans with Area Leaders to improve revenue, profitability and quality/service standards.
• Directs, manages and ensures the region’s successful and timely implementation of all marketing strategies and LTOs. Supports and inspects marketing strategies in building guest counts and sales.
• Provides effective and timely resolution to all guest and employee complaints, conflicts and employee relations that cannot be resolved at the Area Leader level.
• Ensures the region’s restaurants are in compliance with all local, regional, and national laws and have all the required documentation and paperwork.
• Leverages two-way communication with Field and Support Center employees. Represents the Operations perspective on prioritization, planning and promotions to inspire operational excellence, effective implementation and facilitate insights. Provides specific operational input and feedback into the development of new products and programs to ensure successful execution.
• Collaborates with Development, Human Resources, and Operations in the coordination and execution of new restaurant openings. Directs team selection, monitors the training and ensures the teams perform to El Pollo Loco’s standards. Participates in the local public relations support in all locations. Approves employee relocation within region ensuring moves are conducted in the most economical and efficient manner.
• Develops regional succession plans: evaluates open opportunities, assesses internal talent, oversees management training programs, and drives recruiting efforts to ensure adequate number of managers are available to sustain growth of the organization.
• Champions effective vertical and horizontal communications within the regional area including Company-wide news of interest, upcoming events, new facilities, promotions, product developments, “Best Practices” among peers, etc. Prepares thoroughly and delivers well-organized, dynamic and informative presentations to senior management as needed. Holds meetings with their respective teams on a regular basis to ensure fluid and consistent messaging.
• Creates and fosters a positive team environment through recognizing and reinforcing behaviors and results that are aligned with El Pollo Loco’s core values and culture. Ensures open channels for employee suggestions.
• Interacts professionally and ethically, constructively participating as a collaborative team leader in pursuit of common goals, including active attendance to meetings. Initiates cost-effective suggestions to improve operational procedures.
• Other activities, duties or responsibilities tha